Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI have not set up the invoice that can receive the payment from customer by Credit Card or Bank via Quickbook yet. However I received the notification from Quickbook that says payment received for invoice xxxxxx. It seems that customer made payment via Quickbook but my bank account didn't receive it. How can I process to receive it from Quickbook to my bank account?
Thank you,
Nobuko
Hello, Nobuko.
Let's find out why you've got an email notification for invoice payment.
We can start checking the domain email of the notification. Our emails will always come from an email address that ends with @intuit.com. These are the following:
Thank you for the response. The e-mail notification is coming from "[email address removed]
which is the one of the address you have listed. So, for my next step, sign up for the Quickbook Payment and re-send the invoice? I am worry about my client receive invoice twice as client seems to made payment via Quickbook already as I received the notification from Quickbook. Please advise.
Thank you, Nobuko
Thanks for reaching back out, @Nobuko. I’ll make sure this payment notification and application will get covered.
You can sign up for QuickBooks Payments. This way, you can start accepting credit card, debit, and ACH bank transfer payments.
Since you’ve received a payment notification from QuickBooks, I suggest contacting our Payments Support team. They can assist and provide you information if you need to re-send an invoice or not. Our representatives can also make sure everything is set up.
Here’s how:
You can also use this contact option to get in touch with our support.
Once everything is good, you can visit this reference to learn how to process payments: Take and process payments in QuickBooks Online. It includes deposit times details so you’ll know when QuickBooks puts the money in your bank account.
Don’t hold back to drop a comment below if you have any other questions or concerns besides e-mail notification and payments. We’ll always be here to help. Take care always!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.