Receive "payment received" notification - how can my bank account receive it?

Nobuko · ‎July 08, 2022

I have not set up the invoice that can receive the payment from customer by Credit Card or Bank via Quickbook yet. However I received the notification from Quickbook that says payment received for invoice xxxxxx. It seems that customer made payment via Quickbook but my bank account didn't receive it. How can I process to receive it from Quickbook to my bank account?

Thank you,

Nobuko

TirzahC · ‎July 08, 2022

Hello, Nobuko.

Let's find out why you've got an email notification for invoice payment.

We can start checking the domain email of the notification. Our emails will always come from an email address that ends with @intuit.com. These are the following:

Payments@intuit.com
Notification@email.merchantcenter.intuit.com
PaymentNotification@email.paymentsolutions.intuit.com
BusinessServices@intuit.com
quickbooks@notification.intuit.com
ReplyTo@QBDT.intuit.com
do_not_reply@intuit.com

If the notification comes from Intuit, I'd suggest contacting our Payment Support Team to have this email and payment checked or traced by our specialist.

In the meantime, you may consider utilizing a third party app that integrates with QuickBooks Online.

If you want to receive customer payments via credit card or bank transfer, you'll need to sign up for QuickBooks Payments. Here's how:

Click on the Gear icon.
Choose Accounts and Settings.
In the Payments tab, select on Learn more.
Complete the company information.
You'll be routed to the QuickBooks Payments page. Then, tick on Add QuickBooks Payment.

This will take about 24-28 hours, and you'll be notified via email once it's approved. When finished, you're now ready to send invoices with the Pay Now button. You can use this article as your visual reference: How to set up QuickBooks Payments.

Additionally, the following resources are good references. These will provide you more information on where you can see your QuickBooks payments statements as well as steps on how to check the payment status for a specific customer:

If you require more information about this topic or if you have any other questions about QuickBooks, feel free to let me know by leaving a comment below. I'd be more than willing to lend you a hand.

Nobuko · ‎July 08, 2022

Thank you for the response. The e-mail notification is coming from "[email address removed]
which is the one of the address you have listed. So, for my next step, sign up for the Quickbook Payment and re-send the invoice? I am worry about my client receive invoice twice as client seems to made payment via Quickbook already as I received the notification from Quickbook. Please advise.

Thank you, Nobuko

MadelynC · ‎July 08, 2022

Thanks for reaching back out, @Nobuko. I’ll make sure this payment notification and application will get covered.

You can sign up for QuickBooks Payments. This way, you can start accepting credit card, debit, and ACH bank transfer payments.

Since you’ve received a payment notification from QuickBooks, I suggest contacting our Payments Support team. They can assist and provide you information if you need to re-send an invoice or not. Our representatives can also make sure everything is set up.

Here’s how:

Log in to your QuickBooks Online company.
Select the Help (?) menu.
In the Assistant window, type in “Talk to a human” in the field.
Enter your brief concern, then go to the Contact option.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

You can also use this contact option to get in touch with our support.

Once everything is good, you can visit this reference to learn how to process payments: Take and process payments in QuickBooks Online. It includes deposit times details so you’ll know when QuickBooks puts the money in your bank account.

Don’t hold back to drop a comment below if you have any other questions or concerns besides e-mail notification and payments. We’ll always be here to help. Take care always!

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Receive "payment received" notification - how can my bank account receive it?