Received a "No sign in to Intuit in 180 days" email when I just signed in and PAID to upgrade

Let me share with you some details about the email you received requiring you to log back into your Intuit account in QuickBooks Desktop, Strasso.

Intuit account (IA) is different from your QuickBooks Desktop and Payroll. IA is the account you use to access any of Intuit’s current and future products. An Intuit account ensures the following:

• An extra layer of security and protection.
• Access to edit and modify your information through a single account (same UserID and password) for every Intuit product you choose to use.
• Access to added features and benefits for Payroll, Payments, Time tracking, and more, which may require an extra layer of security.

Even if you save your IA Primary Admin credentials, the QBDT file will still require you to log back in every 180 days. This way, QuickBooks will notify you that you're the admin. 

With this, I'd suggest logging in to your IA by following the steps below. 

1. Click the email, then enter your credentials.
2. Tap OK. 
3. Choose You’re the admin, then enter a password and email.
4. Hit Sign In. 

For the detailed steps, check out this article: Intuit account – Why now for QuickBooks Desktop?. This will give you in-depth information on why you need to tie your Intuit and QuickBooks Desktop account as well as a link on where you can manage your products.

However, if you're still getting an email about this, I'd suggest getting in touch with our QuickBooks Desktop Support to have this investigated.

Let me route you to these helpful articles about different emails that Intuit used and handling business information. 

• Is this email I received a legitimate communication from Intuit?
• Account Management

Always feel free to click the Reply button below if you have other questions about QuickBooks. I'm always a few clicks away.

I just signed into my intuit account.

It does not reflect the $399 purchase I just made to upgrade quickbooks desktop Pro.

it shows that my desktop 2014 is still active, and that is the last product that is in my intuit account.

Seems like this is a complete waste of my time, can you offer any advice?

Turns out I have two Intuit accounts.

One with my user name.

One with my email address. The one with my email is outdated and from 2014.

How do I delete my Old account that I never use? 

Let me help you with what to do, @DS57.

Community is a public forum, therefore, we're unable to pull up your old account information here.

The account you have from 2014 is already discontinued. Since you mention you have two Intuit accounts with Intuit, I recommend you reach out to our Customer Support team. They have a tool that could look up further information on your accounts. 

Also, they are capable of verifying if the old account can be deleted. This way, you will no longer get that same message prompt every time you access QuickBooks Dekstop.

Let me show you how to contact support:

1. Open your QuickBooks Desktop.
2. Go to Help, then click on QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your issue, then select Let's talk, and then choose a way to connect.

I'll also add these article for your reference: 

- Contact QuickBooks Desktop support
- QuickBooks Desktop service discontinuation policy and upgrade information

Just reply to the thread if you have additional concerns. Have a good one!

You wrote:

<<The account you have from 2014 is already discontinued. >>
That is incorrect. Please see screenshot.

The account from 2014 is NOT discontinued, it is ACTIVE.

This 2014 account has no option to delete, and the user name is my email address, while this account, which is current with my latest purchase 2021 QB, and the last few years of upgrades, logs in using my user name. 

    HOW do I delete the 2014 account that is "ACTIVE"??

I can't reach anybody in Quickbooks Support, they're not responding, Chat is closed, etc.

Thanks for sharing some information about your concern, @DS57,

I know how it can be frustrating to be held up like this when you just want to get your account updates be resolved.

Since this community doesn't support account-related concerns for security, I highly recommend contacting our Live Support to check on your request. You can ask for support to check on this and help you manage your account subscriptions.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

You did not read my query.