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nbillett
Level 1

Recently disconnected from chat

 
Solved
Best answer June 17, 2020

Best Answers
AileneA
QuickBooks Team

Recently disconnected from chat

Hi there, @nbillett

 

Thank you for reaching out to the Community. I am here to help you reconnect with our Customer Support team. Before diving in, you may consider posting your concerns here in Community. As always, Community is full of experts who are knowledgeable in all facets of QuickBooks, so please reach out to us if there's anything you need. We're always happy to help you along your road to victory.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:    

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.   

 

  

 

 

 

 

 

 

 

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.    

 

Please don't hesitate to visit us here in the Community if you have other questions. I'm always here to answer your inquiries. Take care!

View solution in original post

3 Comments
AileneA
QuickBooks Team

Recently disconnected from chat

Hi there, @nbillett

 

Thank you for reaching out to the Community. I am here to help you reconnect with our Customer Support team. Before diving in, you may consider posting your concerns here in Community. As always, Community is full of experts who are knowledgeable in all facets of QuickBooks, so please reach out to us if there's anything you need. We're always happy to help you along your road to victory.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. Here's how to connect with our Customer teams:    

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.   

 

  

 

 

 

 

 

 

 

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.    

 

Please don't hesitate to visit us here in the Community if you have other questions. I'm always here to answer your inquiries. Take care!

View solution in original post

morrisholcomb
Level 1

Recently disconnected from chat

i am trying to get access to my workforce payroll account to view my paystubs.

user name, morrisholcomb

our company recently changed names from High Bridge Associates to Meridian Services Group

my email, [email address removed]

cell # [Removed]

Catherine_B
QuickBooks Team

Recently disconnected from chat

Let's get you signed in and view your paychecks, morrisholcomb.

 

Did you try signing into your account and was prompted with an error? Though the company changed its business name, it will not affect your login credentials. 

 

If you're seeing an error, you can try resetting your password. Just click the I forgot my user ID or password and go through the steps. Then, sign in with the existing email address and the new password. Then, you can use these steps on how to view your paystubs: 

 

  1. Sign in to workforce.intuit.com.
  2. Select Paychecks.
  3. Set the appropriate date range. 
  4. Click Download or Download all if you want to view multiple paychecks up to one year at a time.

Feel free to use this link that will give you more details in viewing your paychecks and W-2s in QuickBooks Workforce

 

Just keep me posted on how this works so I can walk you through it. Take care!

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