Reconcilation

Let's correct the balance in your reconciliation by going through the History by account, @Juanita4.

You can see the changes in the report that causes the discrepancy for the current reconciliation period. Let me show you how:

1. Sign in to your QuickBooks Online account. 
2. Go to the Report menu on the left panel. 
3. In the Find report by name field, search and select Reconciliation report. 
4. On the History by account page, you'll see the Changes column.
5. Click the amount and clear the balance. 
6. After, save the changes. 
   

For additional information, you may also check out this article on how to review your account: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Once everything is correct, you can start reconciling. However, if you see issues in the middle of your reconciliation, open this link to help you resolve this: Fix issues at the end of reconciliation in QuickBooks Online

Stay in touch if you have further questions or any questions about QuickBooks. I’m here to answer them for you. Have a great rest of the day.

Hi, @Juanita4.

Hope you’re doing great. I wanted to see how everything is going about the issue about reconciliation you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!