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Level 1

Recovering Lost Company

HELP! My computer recently crashed during a windows update and had to be completely restored. Everything but the Quickbooks data was restored by my computer tech who brought the computer back to life. I have read all the articles onine  on how to try and recover the lost data, but am not having any luck. Unfortunately I did not have a back on a portable hard drive. Hoping to recover my 7 years of data for our household finance

4 Comments 4
Fiat Lux - ASIA
Level 15

Recovering Lost Company

Start to secure *.QBW, *.QBB, *.QBM, and *.ADR files that you can retrieve from the crashed machine and portable storage.

Level 1

Recovering Lost Company

I lost a whole year of entries, after my compture died, no back up

Fiat Lux - ASIA
Level 15

Recovering Lost Company


Can you secure any files as I have mentioned earlier?

QuickBooks Team

Recovering Lost Company

Hello there, @3302406929.


I know how vital for your business to get your QuickBooks and company file up and running. Let me point you in the right direction on how to recover your data. 


In addition to the details provided by @Fiat Lux - ASIA, we'll have to find the location of your QuickBooks file. By default, it is saved in the following path: C:\Users\Public\PublicDocuments\Intuit\QuickBooks\Company Files. 


In case it was moved to a different location or you're unable to locate the file, head to the Windows old folder to look for it. Thus, you can consider consulting an IT personnel for further assistance. Once found, restore the desktop program.


Here's how:


  1. Open QuickBooks.
  2. Go to the File menu and choose Open or Restore Company.
  3. Restore the file based on its type:
  • Windows company file (.qbw)
        1. Select Open a company file and Next.
        2. Open the appropriate folder, then choose the company file.
      1. Choose Open and enter the password.


I also recommend creating a backup of your company to prevent accidental loss. For tips and tricks on how to check the password details and get a copy of your QuickBooks, check this article: Restore your file.


 Also, utilize the solution in these resources to find missing data:



Fill me in if you have other QuickBooks concerns or additional questions on how to restore the program. I'd be glad to respond to them. 

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