Refund not Received // Customer Support is down since weeks

The Weather OÜ · ‎October 19, 2024

Dear Quickbooks-Support,

I am a board member of the agency The Weather OÜ. We previously had an account with you registered under the email address [Removed].

Since 02/12/2024, we were on the Online Essentials plan but were missing some features, so we upgraded to the Online Advanced plan on 09/10/2024. Unfortunately, the features we were looking for were still unavailable, so we contacted customer support on 09/11/2024. We were informed that to access the full features we needed, we would have to close the current account and subscription and set up a new one in a different country.

Your support team assured us that we would receive a full refund for the amount spent up to the cancellation date, so we followed the given instructions.

However, we have yet to receive any refund. Additionally, the refund form on your website appears to be broken, and we have been unable to reach anyone via the support chat. As a result, I am reaching out to you directly for assistance.

Could you please advise on how we can receive the promised refund?

Thank you in advance.

Best regards,
[Removed]

ChristineJoieR · ‎October 19, 2024

Thank you for your effort in upgrading your QuickBooks Online plan, Weather. In order to assist you further, you need to reach out to our QuickBooks Online support team once again.

When you purchase a product or a service and it does not meet your expectations, you have the right to request a refund. However, the Community space is a public forum and we cannot divulge private information. Therefore, it is necessary that you directly contact them to follow up on your refund.

You can follow the steps below:

Log into your QuickBooks account.
Click the Help option in the upper-right corner.
Tap the Contact Us button.
Choose a topic from the boxes or tap the Ask about something else box.
Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
After that, select between the two options: Have us call you or Schedule an Appointment.

Moreover, click the link to discover the best times to reach us for a quick and helpful response: QuickBooks Online Support.

Additionally, I recommend reconciling your account to ensure amounts match your bank statements: Reconcile an account in QuickBooks Online.

We are still willing to support you, Weather. You can submit your questions here for assistance with navigating your company, transactions, and reconciliation in QuickBooks Online.

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