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Level 1

Reinstall software

My client can not get his 2014 QuickBooks software to install.  He has the original box and product code sticker, but when he enters the licenses & product code he gets an error that it is not valid.   What suggestions can I make to him to be able to get it installed?  He doesn't need an upgrade.  Basically uses the file as an electronic check register.

8 Comments 8
QuickBooks Team

Reinstall software

Hi there, Johnnene.


Thanks for dropping by here in QuickBooks Community. I'm here to help and provide some information about installing QuickBooks Desktop 2014. 


In this case, you'll need to visit the Customer Account Management Portal Site (CAMPS) which allows you to manage all your QuickBooks Desktop products and perform tasks such as finding your license information and downloading your software. 


To access CAMPS, log in to the Manage your QuickBooks web page and select your QuickBooks Desktop product tile. 


You may also check this article to learn more about CAMPS: Use the Customer Account Management Portal Site (CAMPS)


For additional reference, you can visit this article for the detailed steps on how to install QuickBooks Desktop.


If you need further assistance when installing QuickBooks, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session. 


Here's how you can contact our technical support: 

  1. Click this link
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Technical Support on the search bar. 
  4. And click Get the Phone number below.

Please know that I'm just a post away if you have any other questions about installing QuickBooks Desktop. Have a good one.

Level 15

Reinstall software



Please learn from this input.




Your client is trying to use a Program that is no longer supported and will not register/activate. It reached end of life in May 2017. It will not Reinstall. The program is not considered compatible with Windows 10. Intuit has a 3-year lifecycle for the programs. QB 2019 has been out for 6 months, already. QB 2016 is reaching end of life in May 2019, for that same reason.


Worse, your Client's file is now 5 years behind current.


It is time to Update them to the QB 2019 program that meets their needs.

Level 1

Reinstall software

I've tried everything in the article. Nothing works. 

Level 1

Reinstall software

I have tried everything in the article nothing works. Please get me technical support

Level 1

Reinstall software

I paid $500 for this software and it works fine with the other computer running windows 10.  I would like to please reinstall it.  Please give me access to technical support.


Reinstall software

Hi rich42,


Thank you for following the steps in the article shared by JanyRoseB. There is a different way to register your QuickBooks once reinstalled on a different computer,  and that's is via validation code. Only our support team has access to this, so I'd recommend contacting them on weekdays from 6 AM to 6 PM PT.

  1. Click on this link:
  2. When prompted to choose a product, choose QuickBooks Desktop.
  3. Select an edition and enter a short explanation of the scenario.
  4. Click Continue.

After installing, you can restore your backup/portable company file.


Let me know if you have other questions about installing QuickBooks on another computer.

Viresh Patel
Level 1

Reinstall software

call me to reinstall my quickbook desktop pro  2020

QuickBooks Team

Reinstall software

You can request a callback, Viresh Patel.


Aside from chatting with us, you can request a callback and we'll save your spot in line and we'll surely call you back. Just click this link to reach out to us:


You can use this reference on how to clean install QuickBooks Dekstop to fix data file issues.


Always know the Community is available 24/7 to help you with anything else that you need. Take care!

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