Reinstalling Quick Books 2017 Desktop Enterprise on a new server and new computer

Hi @okhen2014,

I appreciate you for reaching out to us here in the Community. I'm here to help you get rid of the error message when reinstalling QuickBooks Desktop.

This error usually happens on a workstation if there's an issue with a Windows user or third-party app. These programs could block processes you need to run Quickbooks.

It's also possible that the problem is related to the .NET Framework. For now, I recommend performing some basic troubleshooting to isolate and fix the issue.

Let's start by resetting the Internet Explorer settings. This helps ensure your QuickBooks can connect when performing the registration process.

Here's how:

1. Open Internet Explorer.
2. Go to the Tools menu, then choose Internet Options.
   Note: Press Alt on your keyboard if the menu bar doesn't show.
3. From the Advanced tab, choose Reset or Restore Defaults.
4. Select Apply,  and then OK.

If the problem persists, run the QuickBooks Install Diagnostic tool from the Tool Hub. This app helps fix common errors when using QuickBooks. Please follow these steps:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tools Hub, select Installation Issues.
7. Select QuickBooks Install Diagnostic Tool.
8. Hit OK when the Diagnostic Tool completes.
9. Start QuickBooks Desktop and open your data file.

If you can't find the icon, search in Windows for QuickBooks Tool Hub and select the program (see screenshot below).

If the issue continues after following the steps above, please follow the remaining solutions found on this page (scroll down to Solution 3): Fix Error: Verify your subscription before installing QuickBooks Desktop.

For more information about the service discontinuation policy, as well as some answers to frequently asked questions about older, non-supported products, I recommend the following article: QuickBooks Desktop service discontinuation policy and upgrade information.

Please know that I'm just a post away if you need more assistance fixing the error message. Take care.

@okhen2014 

Afaik, they are not allowed to reinstall any outdated QBD Enterprise edition since 2020. Consider purchasing a new one time license for QBD 2021 Premier for 5 users and downgrade your file. Contact us in private for details.

Is Quick Books Desktop 2021 Premier for 5 users a one time license?.Are there no issues with downgrading?

@okhen2014 

You won't find the one time license option on their website

https://quickbooks.intuit.com/desktop/premier/

But you can purchase it thru a partner worth $2,100. Make sure to get the validation code as well or ask for the refund. You have to purchase a 3rd party service to downgrade your QB Desktop Enterprise file to QB Desktop Pro/Premier file. Contact us in private for details. 

reinstall 2017 quick books

@31245 

Pro/Premier or Enterprise? Any specific concern?

Thanks for posting here in the Community, @31245.

I can help walk you through installing QuickBooks Desktop (QBDT) on another computer.

To start, make sure your computer meets the requirements so it will be compatible with QuickBooks Desktop 2017. Then, get your license and product numbers ready. Here's how:

1. Go to your new PC and install QuickBooks.
2. Once done, go back to the old one and create a backup copy of your company file.
3. Copy the backup file to your new one using a flash drive or other external device or through a network, if they're connected.
4. Then, restore the backup on the new PC.

To help you with moving this company file from your old PC to the new one, check out this article: Move your company files to another computer.

For more information about installing your QuickBooks to this new PC and activating it: 

• Install QuickBooks Desktop
• Activate QuickBooks Desktop for Windows

In case you'll encounter errors when installing your QuickBooks, refer to the following article on how to fix it: Fix QuickBooks Desktop install errors. 

Please let me know if I can be of additional assistance regarding the installation. The Community is always up to lend a hand.

I'm having the same issue with the installer for 2015.  I was able to reinstall 2015 on a Windows 10 machine back in December of 2021 using the downloaded installer I have on our fileserver.  However now, 6 months later, I am unable to use the same installer file and license key to install it on another Windows 10 machine.  The hardware that we currently have is old and is going away.  We need to reinstall onto newer hardware but we plan to still run Windows 10.

The error that I get is that it cannot verify my subscription or license.  I followed all the debugging steps I could from this URL https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/fix-error-verify-sub....  I would like to note that I am unable to perform step 6 because the website it references, https://ratable.qbdt.intuit.com, no longer exists.

Some digging into the installer log in my computer's temp directory found that the reason the license check fails, and I assume this is the same issue with 2017 that okhen2014 is having, is that the DNS record for ratable.qbdt.intuit.com no longer exists.  I verified using public DNS checking websites that the DNS record for atable.qbdt.intuit.com does not exist anymore.  To me that means that either someone make a mistake and removed that record from the Intuit pubic DNS server or it was removed because they decommissioned that server.  Either way this is preventing anyone from reinstalling old desktop versions of QuickBooks.

I recently purchased a new computer.    I currently use Quickbooks Enterprise 2021 and need to download it onto my new computer.   I have license number and product number.    Where can I go to download to my new computer?

Good day, DDK1966. 

Let me make it up to you by ensuring you'll be able to download QuickBooks Desktop from your new computer.

Installing QuickBooks Desktop on your new computer is super easy. I'll show you how:

 Step 1: Download QuickBooks   

1. Go to this link: https://downloads.quickbooks.com/app/qbdt/products.
2. Choose the US.
3. Pick Yes, No, or Not sure for the multi-user mode.
4. Hit Next.
5. Select the product and version you want to download.
6. Tap Search.
7. Click Download.

When done, save the file somewhere you can easily locate it.

Step 2: Install QuickBooks Desktop
 

1. Open the file QuickBooks.exe.
2. Follow the onscreen instructions. Accept the software license agreement and then select Next.
3. Enter your Product and License numbers. Then select Next.
4. Select Custom and Network Options and then Next.
5. Select the option that describes how you’ll use QuickBooks.
6. On the next screen, select Change the install location.
7. Select Browse to decide where to put your QuickBooks folder. Most people put it in their Programs folder.
8. Select Next to start the installation.

In case you run into some issues, check out this article for the solution: Fix QuickBooks Desktop install errors.

I've also added more articles on how to transfer your file:

• Move or reinstall QuickBooks Desktop to another computer
• Move your company files to another computer

Kindly update me on how things go by adding another comment below. I want to make sure you're able to install your QuickBooks to your new computer. Have a great day!