Hi there, Sonya808.
When purchasing materials, ensure that the transaction created was charged for the correct name of the Customer: Job. This is one of the factors why it's still showing unbilled in the report.
To review this, find the transaction using Audit Trail and follow the instruction below:
- Go to the Reports menu.
- Under Accountant & Taxes, choose Audit Trail.
- Find the transaction and click to open.
- Make sure it's the correct Customer: Job. Review other information.
- Click Save & Close.
You mentioned that the customer has already paid for everything he had purchased. With that said, the Unbilled expenses should have been added to the invoice. Also, I'd recommend paying the said invoice. You can use this link for reference: Record an invoice payment.
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!