Quickbooks Customer service

Good day. Sometime.

I'm here to help and ensure that your issues are addressed accordingly.

For me to be able to provide you with the right issue resolution, could you please tell me where exactly on the QuickBooks page you're referring to?

Are you still trying to resolve the password issue? Also, it would be best if you can send or attach the screenshot again. Any additional information would be highly appreciated.

In the meantime, we can go through the following resources below. These will provide us with a step-by-step process on how to retrieve your QuickBooks password:

Fix common sign-in errors in QuickBooks Online.

Recover your account when you can't sign in.

Hope you can respond to me on this post so we can work with your concern together. Please know I'm ready to assist further. Have a good one, Sometime.

Hi Rose-A (Moderator),

Good luck this one... This is what my screen does when I log in......

SEE ATTACHED

As suspected your help is worthless. 

You must be a bot, because no self respecting human would be this lame or ignorant to the needs of their clients. 

Find a sword and fall on it. 

I hear you, @Sometime today.

I would also agree your experience with the delivery of communication lacks quality, given how you manage to simplify the goal you wish to accomplish in this interaction.

Thank you for the screenshot you've shared although it doesn't display the entire screen after you log in, I assume. So I wanted to make sure I got you on the same page by creating a test company for a fresh login to visualize your view.

It seems the Privacy toggle option, right at the top portion in the screenshot, is making the page almost display nothing about your company data. Let's turn it off, making sure it is grayed out so that it will display the contents of your dashboard.

Now for all the features and functions of QuickBooks Online, you may log in to any of our supported browser versions for the best experience and use this reference for guidance: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

I've got you covered if you have questions aside from working and accessing your company. Don't forget to include my name, @JonpriL, in your reply in the comments below so that I can get back here and answer all your QuickBooks needs. Take care always and stay safe!

@Jonpri

Still doesn't work. Refreshed the page too. And the topics don't cover this... 

Why for the love of all things wonderful does quickbooks not just set up a time for a "tech" to call and resolve these issues...??

Hi @Sometime today,

I know the importance of getting an issue like this resolved right away. I've reviewed the thread to understand more about the problem when accessing QuickBooks Online.

I can see that you're having unusual behavior with your QuickBooks account. Allow me to chime in and help you get back on track so you can access your data.

Before we begin, I want to share information about enabling the Privacy toggle button. This feature hides your financial info from the Dashboard for security purposes.

If you want your data to remain visible, disable it and not use the option. This way, you'll be able to view your business info normally from your account.

You mentioned in your reply that the problem persists after following the suggestions above. Did you also switch to a different browser? It's crucial to perform this step to determine if the issue is browser-related.

For now, you can clear your browser's stored cache. It can cause unusual behavior in QuickBooks, such as interference with visual displays and features. 

Also, I agree that it would be beneficial to set up a time for a tech to call and resolve these issues on your behalf. However, the ability to do so is unavailable.

Right now, the only option is to request a callback or reach out to our live support via chat. If you can't access the Help section within your QuickBooks, I recommend using our test drive.

Here's how:

1. Access our test drive using a private browser.
2. Click the Help tab in the upper-right corner.
3. Go to the Assistant tab.
4. Click Get help from a human.
5. Choose Chat with us or Have us call you.

Additionally, there are different options for user roles and access permissions for users. To learn more about it, I've included this article: User roles and access rights in QuickBooks Online.

Drop me a comment if you need more assistance fixing the blank page on your end. I'll be sure to get back to you.