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Join nowI've tried everything today, have read all of the support documents, tried all of the suggestions, I'm hoping someone here has the answer. I tried to be as detailed as possible.
My problem:
When I'm inside a purchase order or invoice, and click either 'Print' > 'Save as PDF' OR 'Save As' > 'Save as PDF', I then select the file name, and save the PDF. But then when it's opened, the right side and bottom of the PDF are cut off. All I see on the right and bottom of the document is just white. I attached an example of what I'm seeing here. This ONLY happens on this one workstation. This error does not occur on any other workstations accessing this company file.
When I open the windows event viewer, I see two quickbooks errors that occur every time I click 'Save to PDF', which I believe are related to my problem. Text of the errors below.
Error 1: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0": WPR: AddPrinter failed - failed to add XPS printer driver lasterror=1802OS =10.0 Printdriver name :Microsoft XPS Document Writer
Error 2: An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0": WPR: calling ABORT_CLOSE
My System:
QuickBooks Enterprise with a company file hosted on a server, opened in multi-user mode, with multiple workstations logged in at any given time.
What I've Tried:
Any ideas?
Attached:
1. Example PO with cutoff side and bottom.
Thank you for the detailed information and I appreciate the steps you've performed when trying to resolve the problem you're having, @FLFan112.
Those steps should fix the issue. Since that doesn't make a difference, I encourage reaching out to our QuickBooks Desktop (QBDT) Support Team. They'll be able to check this further securely and investigate the possible causes of the problem when saving a PDF.
To contact support, check out this link: Contact the QuickBooks Desktop Customer Support Team.
Also, here are the lists of articles you can read through about troubleshooting PDF and printing problems with QBDT:
Add a comment below if you have any other questions. I'm always here to help however I can. Have a good day ahead!
Sounds like you are printing Landscape instead of Portrait.
Is your Orientation set to Landscape? Try setting the orientation to Portrait in the Print Reports window.
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