Revies/Send Invoice no longer attaching .pdf to email

Hello there, TeleToast.

Let's check your settings and perform some troubleshooting steps so you can get back to sending invoices to your customers in QuickBooks Online.

First, double-check your settings to confirm that you're set to attach the PDF to the invoice emailed to your customer. You'll need to tick the Show full details in email option from the Online delivery section from the Account and settings page. This will ensure all information in your sales form will appear in the email.

Here's how to do that:

1. Click the Gear icon at the top-right corner.
2. Press Account and settings.
3. Go to the Sales section.
4. Click the pencil icon on the Online delivery section.
5. Select Show full details in email.
6. Tick PDF Attached.
7. Click Save. Then, Done.

If you've configured the PDF attachment option but still encounter issues, you may need to perform some troubleshooting steps to isolate the root cause of the matter. A cache-related issue might be causing some pages in QuickBooks not to load properly.

To start, access your QuickBooks Online account using a private browser to allow QuickBooks to start on a clean slate. You can use the shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

After, send a dummy invoice to yourself. Just ensure to delete it after, so it doesn't affect your books. If you're able to receive the email with the PDF attached, I recommend clearing the cache on your regular browser to remove any outdated files. Alternatively, you can also use other supported browsers.

I'll leave this article for more details on invoicing your customers in QuickBooks: Create invoices in QuickBooks Online.

For future use, here's an article on sending reminders to your customers so they can pay you promptly: Send invoice reminders automatically or manually in QuickBooks Online.

Come back to this post if you have any further inquiries about sending invoices in QuickBooks. I'll be right here to assist you.

Yes, after posting, it took me a while but I did some digging and finally found the setting and turned it back on. There is no possible way I could've turned it off; I didn't even know where the setting was to turn it off. I've never used a system like this that's constantly changing things the way QB does. I've used adobe products for years and generally their updates do not disrupt the general work flow of long time users. Most any of their changes that would significantly affect a user's workflow they offer a presences setting that allows the user to continue to use the function the way they have for years without a ton of disruptive annoyances.

I was just made aware of this exact same issue. The setting to include a PDF invoice waer  afts deselected, and I was not the one to deselect it. Only fund out after a client alerted me to the issue (no PDF). This happened in November of 2020 also, so not the first time. 

Intuit, please stop changing our settings without notifying us. 

Can you please provide the steps that you did for the online version for the Desktop version as well

Thank you