Sensitive Data Protection Setup Screen .

Hello there, @RCM45.

I appreciate you for performing some troubleshooting steps to create a new admin password in QuickBooks Desktop (QBDT). This way, you're able to get back into your company file in no time.

Let's start resolving your login concern by utilizing the I forgot my password feature on the QBDT company Login window. Here are the steps for QuickBooks 2020:

1. On the Company Login window, select I forgot my password.
2. Select an email from the drop-down list, then Next.
3. You’ll be emailed a token to reset your password. Note: If you don’t see your email address, select Don’t see your email in the list above? and follow the directions provided.
4. Enter the token you received.

In case you're using QuickBooks 2019 and earlier, here's how:

1. Open QuickBooks Desktop. At the login window, select I forgot my password.
2. Fill out the information on the form (i.e., license number, name, email address).
3. Select OK.
4. Follow the on-screen steps to complete the steps in creating a new admin password.

When the above steps didn't work, I'd recommend double-checking the info you entered and confirm that it matches with what's in CAMPS. Then, in case you got an error while resetting your password, you can use the Automated Password Reset tool.

However, if you still need help in logging in to your QBDT account, I'd recommend contacting our Customer Care team. They can check what's causing this issue and guide you with a fix. You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

1. Go to the Help menu. 
2. Select QuickBooks Desktop Help. 
3. Click the Contact Us link. 
4. Give a brief description of the issue (i.e., Admin password issue) and click Continue. 
5. Scroll down and choose to Get a Call. 

In the meantime, I'm adding this article to further guide you in managing the growth of your business using QBDT: QuickBooks Help Articles. It includes topics about data security, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

Let me know how it goes in the comments below. I'm just around to help if you have other concerns about accessing your QBDT account and company files. Take care always.

None of the solutions you presented work.  The sensitive data protection screen comes up and requires that I reset my password.  I don't have the admin PW to reset my admin password.  Now I can't open my company file.  The company password screen you referenced does not come up with the reset feature to get a token.  I'm using QB Desktop Pro 2020 so the reset application for 2019 and before does not work.  I have been in text contact with support two times without success.  After explaining all of the above I was sent a link to Intuit to reset my PW and it reset the Intuit PW, not the company admin PW.  I seem to be having trouble communicating what my problem is.  Is there not a solution to resetting the admin PW or clearing out a corrupt PW from the past.  The standard boiler plate solutions in help and support do not work.  Please send me a link to someone that can help.

Hello, RCM45.

I appreciate taking the time to do all the possible solutions to help you reset the password. I wouldn't want to leave you in the dark, and I'd like to point you in the right direction to assist you in removing the old password. 

At this point, you'll want to escalate the password issue with our Data Services team. They have the tools to securely remove the old password and help you reset it so you can open the file. 

I see that you've already called us. You'll want to use the same chat link or follow the steps provided by Rea_M. When you get an agent, give them your case number if you have it handy. If not, ask them to send you to our Data Services team to fix the password issue. 

After resetting the password, you can start working on your QuickBooks Desktop file again. I do recommend browsing for our articles if you need help with the processes. Check them out in the articles list portal. 

I'm willing to listen if you have more concerns regarding the file or QuickBooks in general. I'll address them accordingly.