Since the app update, I am unable to record invoice payments via the quickbooks app on iPhone and iPad.I checked the instructions,however I do not see any “Get Paid” tabs

I get how important it is for you to record your invoice payments smoothly in the QuickBooks Online (QBO) Mobile app, albertd11. I want to help you get this sorted out as quickly as possible.

If you’re having general issues with the QBO Mobile app, one quick fix is to clear the app’s cache. This just removes old data and lets QuickBooks run fresh.

Here’s a good first step: refresh your data in the app to make sure you’ve got the latest info and to fix any glitches.

Here’s how to refresh your data on iOS:

1. Open Settings and tap General
2. Tap iPhone Storage and find the QuickBooks app
3. Select Offload App

This frees up space without deleting your app data or documents.

If that doesn’t do the trick, try uninstalling and reinstalling the app. To make sure you get the right version, use this link:

https://apps.apple.com/us/app/quickbooks-business-accounting/id584606479

Still having problems? You can always log into your QBO account through a supported web browser with your username and password. That way, you can keep managing your business until the app issue is fixed.

If you have any other questions or need help, just drop a comment below. Feel free to come back anytime, we’re here to help!

Hi, @albertd11.

I wanted to follow up on your concern and check if you were able to record invoice payments using the QuickBooks mobile app with the resolution provided. Please let us know if everything is now working as expected or if you have any clarifications.

We’d be glad to provide further assistance. Looking forward to hearing from you.