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I hear your sentiments, Shawnon.
I recognize how convenient it's for users to have immediate notice of issues found within the program. We hear your feedback and product suggestions to make the program better. You can send one through the Send Feedback option within your QuickBooks Online company file. This way, our management and engineering teams could take action to help improve your experience, especially with our support service.
Here’s how:
- Go to the Gear icon, then select Feedback.
- Enter your suggestions, then select Next.
- You'll be provided a list of suggested Help articles related to your comment. You can select Skip and send message.
- From the drop-down, choose the appropriate category, then press Send message.
We ask for personal information to validate if we're speaking with the account's primary user. Rest assured, all details are kept private and secured.
Our Support page contains helpful information to manage your account, payments and etc. You can select each topic to learn more.
Let me know if you have other QuickBooks concerns. The Community team will always be here to help.
