SMS verification code to add accountant under Manage Users in Accountant View

I hear your sentiments, and I wish I could make your support experience better, @danpnyla.

Let me share a few reasons why the SMS verification code is not working. Before doing so, would you mind telling me if you received the security code but won't go through or if you didn't receive any of it at all?

If you're not getting it, you can double-check the following:
 

1. Make sure that you're typing in the correct phone number. In some cases, Intuit will tell you the number (or the last 4 digits) of the phone number the verification code was sent to.
2. Your phone can receive SMS. Sometimes, if you are roaming, or in an area with poor reception, you may experience delays.
3. Your phone plan allows you to receive messages from short codes (5 Digit Numbers). Even if you are able to receive SMS from friends and family, your plan may not allow you to receive SMS from companies that use shortcodes to send you messages.  To check if this is the case, contact your mobile operator support number and ask if your plan allows you to “Receive SMS from shortcodes”. If this functionality is disabled, ask your mobile carrier to turn it on in order to start receiving SMS.

If you received a code but it is not working, this is most likely because you have generated multiple codes and are not using the most recent one. You can perform the steps below to rectify this.

1. Click Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you.
2. Leave the window open that asks for the code; closing it will invalidate the code.
3. Open another tab, or window, or use a different browser to check your email for the code.

Please keep in mind that some email platforms append emails from the same sender, so your latest code may display as a response or reply to one of the earlier codes.

If you have access to your Intuit account, I recommend checking the number you added. When entering a phone number, make sure to select the correct country and include the area code. You can edit it if necessary.

Here's how:
 

1. Sign in to your Intuit account.
2. From the left menu, choose Sign In & Security.
3. Under the Phone section, tap the Verify link. Then, hit Change.

I'm adding this article that provides solutions on how to fix log-in issues in QuickBooks Online: Recover your Intuit Account if you can’t sign in.
 

Please do come back here if you have any clarifications or need help with QuickBooks. I'm more than happy to lend a hand. Stay safe always.

I am not getting an SMS or voice call to verify the code, but my mobile number is verified and I'm pretty certian it was working before.  I have now also tried my home number via voice call, and another mobile number of voice or SMS and neither is working.  HELP!

I am not getting an SMS or voice call to verify the code, but my mobile number was verified and I'm pretty certian it was working before.  I have tried using my landline for a voice call and another mobile number of voice or SMS and none are working.  HELP!

Hi there, @hakimkarim.I recognize the importance of logging into QBO smoothly. Let me guide you through the steps on how to get the code.

As mentioned by my peer, there are a few reasons why you're unable to receive the verification on your phone. Make sure to check the following information before logging in to QBO. 

• The phone number is correct.
• The mobile device can receive SMS.
• Your phone plan includes SMS messages.
• The phone plan allows you to receive messages from shortcodes (5 Digit Numbers).

If you received a code but it is not working, I suggest performing the steps provided by @Nicole_N to log in to your account. If the issue persists, I recommend reaching out to our Support Team. They can access your account and share your screen to investigate further. 

Here's how: 

1. Click the Help (?) icon.  
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk. 
4. You'll be presented with a few options for connecting with Intuit. Select Get a call. 

To ensure you get on hold to our support team on time, please see this time available for our QuickBooks Online Support. 

You may also read this reference that'll allow you to manage security settings and keep your account information up-to-date: Account Management in QuickBooks Online.

If you have other follow-up questions or concerns about the verification codes, please let me know by leaving a reply in this thread. I'm always here to back you up.

I have had the same issues on several occasions now. I need to add bank info and mobile numbers (edit) of our employees and contractors. To do so, I need to do an SMS verification, which never comes. It's so frustrating.

Thanks for reaching out to the Community forum, @user57.

I appreciate you for reaching out to us about your account access. I can help you get back on track with accessing QuickBooks Online. 

One of the possible reasons why you haven't received a verification code through text is that the phone number entered into your Intuit account was incorrect. Though you see the correct last four digits of your phone number upon requesting the code, the rest of the number may be wrong.

To verify this, I encourage logging in to your Intuit account and going to the Sign In & Security section. From there, check the phone number being registered. Here's how:

1. Sign in to your Intuit account.
2. Click Sign In & Security from the left menu.
3. Make sure your phone number is correct under the Phone section.

If it's incorrect, change the phone number by clicking the Verify link. Just go back to the Sign in and Security tab and click the Verify link beside the Phone section, and hit Change. Then, enter your Password in the field and click Save when done.

To know more about managing your account, visit this article: Verify your account with multi-factor authentication. 

In case the issue persists, I'd suggest contacting our QuickBooks Support Team. They can securely check your account to determine the main cause of this.

Also, I've attached these articles about updating business information in QBO for your reference. 

• Change your business name, contact info, or EIN
• Update business and account information

Just click the Reply button below if you have other questions about your account. I'm always here to help. Take care!

Is there a solution to this yet? 
I cannot even verify my phone number because I am not receiving the verification code via text or call. Please help. Btw, I double-checked my phone number and it is correct.

We acknowledge your concerns regarding accessing the two-factor authentication process in QuickBooks Online (QBO), and we would like to provide you with an update on this issue, @wisdom2022.

Our engineering team is currently investigating this issue and working on finding a solution. Please be assured that our engineers are aware of the matter and are dedicated to resolving it promptly, allowing you to resume your business operations smoothly.

In the meantime, we recommend contacting our Customer Support Team for assistance. They will add you to the list of affected users and ensure you'll receive email notifications as soon as an update becomes available. Please request that they include your name on the list of impacted individuals and provide them with the investigation number INV-92746 for easy tracking.

Here's how: 

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Additionally, kindly check out this article to learn more about the verification process of your QBO account: Verify your QuickBooks Online account with multi-factor authentication or two-step verification. This resource will also explain the difference between multi-factor authentication and two-step verification.

Keep me posted if you have other concerns about two-step verification and managing user access in QBO. I'm always ready to help. Take care, and I wish you continued success, @wisdom2022.