Speak to a representative

Hello, cora7321-gmail-c. 

I'm here to ensure that we will be able to address your concern immediately, Before diving into contacting our customer support team. You may consider posting your inquiries in the Community. As always, Community is full of experts who are knowledgeable in all aspects of QuickBooks, so please reach out to us if there's anything you need.  

Though, to speak with one of our representatives, you have an option to either Chat or Get a callback. That way, one of our phone representative agents will call you as soon as they're available. Please follow these steps below:   

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us. Then choose a way to connect with us.   

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.     

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.  

It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response. Have a great day! 

On March 19th I made two deposits from my personal account to money by QuickBooks one for $800 and $400. But then on March 22nd my account was closed money by QuickBooks. I have $1,24.95 in my account where's my money. It's been 16 days and I still have not received my money what is going on

Thanks for joining this thread, @furrmichael40.

As much as I'd love to look into this further, I'm unable to open your account. 

With the concern that you have, we may need to pull up your account in a secure environment. Thus, let me route you to the right support to keep track of the money you deposited.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Choose either of these tabs to get started:

• Assistant: Get quick, personalized answers. Type in Talk to a human. If you decide you need further help, enter Talk to a human.

• Search: Search the QuickBooks Online knowledge base directly, or click Contact Us. Select Start a chat or Get a callback from the next available expert.

Also, you may want to check out this link to learn more about mixing business and personal funds in QBO.

Keep me posted on how your call goes by leaving a comment below. I'll be here to assist you in any way that I can. Stay safe and healthy always.

I am need help ASAP!!  

Welcome to the Community, 852697542.

Helping you is our main priority, you can post your concern and we'll be here to help you as soon as possible.

If you want to speak with one of our representatives, you can always reach us either through Chat or Get a callback.

Here's how:

1. Click the Help(?) icon at the top to open the QB assistant window.

2. Select the Talk to a human menu and enter the issue/topic.

3. Follow the on-screen instruction to complete the process.

4. Choose Chat with us or Have us call you.

Support hours are from Monday to Friday 6 AM until 6 PM PT and Saturday from 6 AM to 3 PM PT.

Please feel free to visit our help page for your reference. You can find helpful information that is perfect for completing your tasks.

Post a comment if you have further questions or concerns. The Community and I will always here to help you. Take care.

I would like speak a live person 

I'd be please to direct you to our live support, @Wormm68.

The safest and secure way to interact with our Phone team online is by going through the Help menu. This channel ensures you're able to connect to our specialists in a timely manner.

Therefore, I highly suggest requesting a callback by following the steps below.

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter a few words describing your goal for today in the What can we help you with? field.
5. Select Continue.
6. Click Have us call you.

Learn more about the best time to connect with our specialist online: Contact QuickBooks Products and Services Support.

Need help performing any tasks related to your business account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how to update your data and security management, to name a few.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

I am trying to get access to my deceased brother's QB account. His payment lapsed. I can pay it from the estate, but currently I can not login. The login I thought it was is not working. I am trying to complete his taxes. Please help!!

I am currently logged into my Intuit account in order to gain access to support.  - 

Hi debbiefrisch,

I'm sorry to hear about your brother’s passing. I'll share information on how you can get access to his QBO.

To access your brother’s QBO company, you’ll want to ask to be the Primary admin and provide documents to accomplish this process. Here is an article to guide you through it: Request to be the primary admin or contact.

Alternatively, you can contact our QuickBooks Online Phone Support, so they can check your brother's account and provide special instructions when necessary.

Feel free to share an update on how the phone call went. We want to ensure that you're taken care of today. Have a good one!

Hello Customer Service

I have an account with you Efull Tech. Nig Ltd with Company ID: 1273115340. My bank account linked to the quickbooks account was debited twice for April 2022 monthly subscription as follows; 14/04/2022----- $34 and 19/4/2022 $34. 

Kindly look into this and give me a refund thank you.

Hello,

I would like to close St.Panteleimon account. For how long Will I be able to use it in for tax reporting purposes ?

I have been paying monthly fees for one year and did not use it, because the business was not operating since last year.

Let me share some information about account cancelation, MA561.

Once you cancel your subscription, you'll still have read-only access to your data for a year before we permanently delete them. I would recommend exporting and saving copies of reports that you might need in the future. When you're ready, here's how to close your account:

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QBO as an admin user.
3. Click the Gear icon, then choose Account and settings.
4. Go to the Billing & Subscription tab.
5. In the QuickBooks section, select Cancel subscription or Cancel online.
6. Follow the onscreen steps.

For subscriptions purchased through the Apple App Store or Google Play Store, you can follow the steps on this page: Cancel your QuickBooks Online subscription or trial.

If you need some references in completing your other tasks in QuickBooks, you can browse some topics here: QBO Help Articles.

Don't hesitate to drop a reply below if you have any other concerns or additional questions. Have a great rest of the day.

I need to speak to someone

You're on the right path, @Carla333. I'll share details of how you can call our phone representative in QuickBooks Online.

Before anything else, I'd like to ask what specific concern. Or did you encounter any issues while navigating your account in QuickBooks? We, the Community team, are willing to assist you.

Moving forward, here's how to call our support team:

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a Human.  
3. Choose to Talk to a human.  
4. Enter your concern.  
5. Tap Contact Us. Then choose a way to connect with us.  

Visit this article for further information on how to keep track of your client's account growth: QuickBooks Help Articles. It includes topics about account management, banking, and expenses and vendors, to name a few. You can click the + More topics button to view other selections.

Let me know if you have other concerns. I'll gladly provide more to you.

I need to cancel something called Intuit Quickbooks Online for $85.40 I DO NOT AUTHORIZE

Hello there, @Martypbs2020.

It's sad to hear you go. Know that we only wish you to experience the best kind of service while using the program. Before anything else, were you referring to the charges Intuit made? If so, let's first look up what the charge is for. Kindly visit: Understand Intuit charges on your credit card or bank statement.
 

To ensure that the charges for QuickBooks Online (QBO) will get canceled, I recommend contacting our QuickBooks Support Experts to have your account reviewed securely and be guided through the process of requesting a refund. 

On the other hand, if you're referring to canceling your QBO account subscription, let me guide you on how:
 

1. In your QBO account, click on the Gear icon, then select Account and settings.
2. Go to the Billing & Subscription tab.
3. In the QuickBooks section, select Cancel subscription or Cancel online.
4. Follow the onscreen steps.

For detailed information, kindly visit: Cancel your QuickBooks Online subscription or trial.

Once your account is canceled, you still have a year's worth of read-only access to your company data. I suggest exporting or saving copies of your reports that you might need in the future.

Moreover, I'll also share this link where you can search for articles about QuickBooks: QuickBooks Online Help Articles.

Feel free to leave a reply if you require further assistance with canceling QBO. The Community team always has your back. Keep safe.

I cannot log in I wait for 3days but until it says when I log in that "

Thank you for visiting the QuickBooks Community, gxfcar. I can see how the error stating We have received your request and will process your sign-up shortly impacted your business time. Therefore, let me route you to our support to assist you further on this matter and resolve it as soon as possible.

The error you received is a security check that is likely related to your account or billing details. Please know that this will be usually lifted in 72 hours. Since the payment has already been deducted from your account, I suggest contacting our QuickBooks Online Support Team. They have the tools to pull up your account and thoroughly investigate the cause of the unexpected message.

Here's how:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.

You may also choose the Search tab and click the Contact Us tab. You'll then be routed into the What can we help you with? page. Then, select how you want to contact them and fill in the information.

Lastly, refer to this article to see different troubleshooting steps that'll help you fix any sign-in issues in QuickBooks: Recover your Intuit Account if you can’t sign in.

I've got you covered if you have other questions aside from accessing your account in QuickBooks. Use the Reply option below to leave a comment, gxfcar. Take care always and stay safe!

I can log on to my account on my mobile app but it won’t let me sign on my desktop

Thank you for joining the conversation, Dubieln82.

Let's check the reason behind your inability to sign in to QuickBooks Online on your computer. We can perform some troubleshooting steps to determine if the issue is related to browser-related problems. Are you encountering any error messages? If not, could you please provide a description of what happens when you attempt to sign in?

To start, let's try signing in to QuickBooks Online using a private or incognito window. This will ensure that webpages do not utilize any potentially corrupted, misconfigured, or outdated cached files that may have triggered the behavior.

Keyboard shortcut keys to open a private or incognito browser:

Google Chrome:

• Windows: Press Ctrl + Shift + N.
• Mac: Press Command + Shift + N.

Mozilla Firefox:

• Windows: Press Ctrl + Shift + P.
• Mac: Press Command + Shift + P.

Microsoft Edge:

• Windows: Press Ctrl + Shift + P.
• Mac: Press Command + Shift + P.

Safari:

• Mac: Press Command + Shift + N.

If you can sign in using a private or incognito window, it suggests that clearing the cached files may resolve the problem. Otherwise, you can try a different browser to know this only happens to the one you use. You can also check the system requirements to make sure your computer meets the necessary specifications for accessing QuickBooks Online. This includes verifying the supported operating systems, browsers, and other technical requirements. 

I'm just a comment away should you need more assistance with accessing your QBO companies. Have a good one!