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Level 1

Strange Error When Accessing My Accountants page - "something-went-wrong-description"

On QBO, I'm getting a strange error when I try to access the My Accountants page. I had invited my tax attorney to my instance and wanted to check if he'd accepted. 


It's a melted popsicle with "something-went-wrong-description" as the error message.

Screenshot 2023-11-29 at 4.42.24 PM.png


I've tried multiple browsers as well as incognito modes on both. 

1 Comment 1
QuickBooks Team

Strange Error When Accessing My Accountants page - "something-went-wrong-description"

I appreciate you performing basic troubleshooting steps to overcome the error you received, wildcard71.


I can see how the inability to track your invitation for your tax attorney affects your business productivity. Let me route you to the appropriate support to resolve this right away.


Since you've tried utilizing private windows and multiple browsers already, I recommend contacting our Customer Care Support team to investigate this further. They have all the resources to examine the error and provide immediate resolution to help you get back to business.


Here's how to contact us:


  1. Log in to your QuickBooks Online account.
  2. Select Help (?), and head to the Search tab.
  3. Click on Contact Us
  4. Choose the topic you need assistance with or tap on Ask about something else, then enter your concern.
  5. Click on Continue.
  6. Decide how you would like to connect with our support.


Please consider our support hours to make sure you can successfully reach us.


Moreover, you might want to review this article to learn more about utilizing the My Accountant page in QuickBooks Online: How to use the My Accountant page.


Don't hesitate to visit the Community forum for additional questions when navigating the My Accountant page or other related concerns in QuickBooks Online. We're always willing to help.

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