Subscribed but not work

Hi there, @araesthetics. Let's work together to get you up and running smoothly.

It's possible that there might be a delay in processing your subscription. Give it some more time and try again later. You can refresh the page by pressing the F5 key or using your browser's refresh button. You may also review your account status by following these steps:

1. Sign in to QuickBooks Online (QBO) as a primary admin.
2. Go to the Gear icon, then Account and settings.
3. Select Billing & subscription.
4. Review the information in each section.
5. To view payment history: In the QuickBooks Online tile, select View payment history. Your billing history shows the last 6 months’ bills.

Additionally, errors can occur due to temporary glitches. Cached data can also interfere with the proper functioning of web applications. These files are stored to help websites load faster when you revisit them. Clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
 

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser to see if the issue persists.

If none of these steps work, I recommend reaching out to our Customer Care Support team. They have the expertise to thoroughly investigate the situation. If necessary, they can raise the issue to our engineering team for a more in-depth resolution.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6.  Choose Get a callback.
   

Additionally, this article offers guidance on initiating your QBO journey and making necessary adjustments to settings: Get Started with QBO.

Feel free to return to this thread whenever you need additional assistance in accessing your account. The Community is here to help you anytime. Stay safe and be well!

It may be because QBO seems to be having issues today. We have a office of about 100 employees and everyone seems to be having QBO issues. Pages are not loading or white screens seems to be the theme today

Still its not working and shown as 

Still Waiting , please do the needful 

Welcome to the Community, Abdul. I appreciate you providing us with a screenshot of the error you received. Let me help you overcome this so you can access your account seamlessly.

Accessing your QuickBooks Online is indeed essential to continue with your business activity. To rule out possible webpage issues, I recommend utilizing a private browser. It will help you avoid discrepancies related to your browser's cache that might be corrupted. 

You can always refer to these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once you successfully log in to your account, you can switch back to your regular browser and clear the cache. Alternatively, you can use another supported browser.

For further details on recovering your Intuit account when you have trouble signing in and managing your QuickBooks Subscription, you can refer to these articles as your guide:

• Recover your Intuit Account if you can’t sign in
• Manage billing, payment, and subscription info in QuickBooks

Please inform us immediately if you have additional clarifications regarding your QuickBooks Online Account. I'm always here to lend a hand.

i try but its not work same problem 

We appreciate you taking the troubleshooting steps provided by my colleague, @abdulrauf13118.

Since the steps weren't able to fix the issue, we recommend contacting our Customer Care Support Team. They have the expertise and tools needed to review your account status and identify any possible errors that may be causing this. Rest assured, we will work diligently to resolve this and ensure you have a seamless experience with our services. 

Here's how to contact our support:

1. Go to the Help menu and choose Talk to a Human. 
2. Type in a short description of your issue and concern, then click Enter. 
3. Select I still need a Human. Then, tap Contact Us to link with our live support.
4. Click the Get a callback option.
   
   

Once this is resolved, you can connect your online bank to your QuickBooks Online account, and the transactions will automatically be downloaded and categorized. Furthermore, it will help you save time updating your bank feeds. 

For future reference, to review and approve your downloaded transactions, you can refer to this article:  Categorize online bank transactions. 

Feel free to reach us back here in the Community if you need more help in managing your QBO account. We're always here to assist you. 

i talk to customer care but they say they don't know how much time he take to solve my problem its some wrong thing happen in my account but my account is new how this is possible and they say they don't know they take i don't know how much time to solve me problem 

I appreciate you for updating us in the thread, @Anonymous.

Allow me to share information on how you can access your Quickbooks Online account seamlessly. 

Have you tried performing the troubleshooting steps provided above? Like clearing the cache, refreshing the page, and reviewing your account status?

If the issue persists, I suggest contacting our Customer Care Support Team. They have tools to identify and examine what hinders you from logging in to your company. Please follow the steps below:

1. Proceed to the Help menu, then select Talk to a Human.
2. Enter a short description of your concern, then press Enter.
3. To connect with our live support, click I still need a human.
4.  Choose the  Get a callback option.

Once settled, I'll add this article again to help you get started: Get started and adjust settings after you sign up for QuickBooks Online.

Don't hesitate to hit the Reply button to inform us in the thread if you have further questions about your account in QuickBooks Online. We're always willing to help.