I appreciate you for joining in on this thread, Gary8910. Let me ensure you'll get the help you need to renew your QuickBooks Desktop (QBDT) subscription.

Reviewing the status of your renewal requires pulling up your account in a secured setting. Since the Community is a public forum, we're unable to access your account information here. That said, it's best to get in touch with our customer support team. They have special tools to view your account and reactivate it for you. To do that:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Enter a brief description of your concern about the reactivation and select Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. Enter the code you received in your email for verification and select Continue.
6. Choose between Chat with us and Have us call you.

To ensure you get on hold to our support team on time, I've added our support hours so you can set an available time to reach them out.

Furthermore, I'll share these articles with you to manage your QBDT billing, payment, and subscription info:

• Change your QuickBooks Desktop payment method.
• Manage your QuickBooks Desktop subscriptions and services.

They contain the necessary steps if we need to update your payment method, change your subscription, or simply view your billing history.

Fill me in if you have further concerns about renewing your subscription. I'll be more than glad to assist you. further. Keep safe! 

Thanks! 

Will do..

@Gary8910 

Can you login to CAMPS and find your license status there?

https://camps.intuit.com

Yes, just logged in but still unable to re-subscribe.  I've got at message in with QuickBooks now and waiting for a response. 

Thanks for keeping up with this! 

@Gary8910 

Last resort, purchase a new license of QB Desktop 2024 Accountant Plus. You must call Sales team or purchase it thru a partner. You can get $100 cashback.

Dear Intuit,

On Sep. 4th, 2024, at 2:08 PM, I had a chat with a representative from your company named Ms. Mary Grace regarding the renewal price for my QuickBooks Premier Plus Subscription.

Initially, the renewal price was $1,549.00, but we agreed on a $50.00 discount, bringing the total to $1,499.00, as shown in the attached invoice.

The payment method was set up for a direct debit from my bank account, but on Sep. 7th, 2024, I received a cancellation notification.

Today, I arranged for the payment to be processed again using the credit card.

Also I paid the requested amount of $1,523.54 by Company's Credit Card.

While I appreciate the unexpected discount of $25.46, I am unsure why it was applied.

The original agreement was a $50.00 discount, making the total $1,499.00.

Ms. Mary Grace had mentioned that since the original price was $1,549.00, I would be charged that amount initially, but the $50.00 discount would be applied later, which could take about a week.

Please confirm this and let me know how the $50.00 discount will be handled.

Additionally, I received a call from our Credit Card company a short while ago, and I approved the charge of $1,523.54.

I would appreciate it if you could confirm this and inform me of how the $50.00 discount will be processed.

Thank you for your attention to this matter.

I appreciate your patronage of our QuickBooks Desktop (QBDT) software, Austin. Let me help you with your discount inquiry by routing you to our QBDT support team.

Please know that the Community is a public forum. Therefore, we cannot access your data. With the aid of our QBDT support team, they can review your account and clarify the discount process. You can follow the steps provided below to reach them:

1. Open your QBDT account.
2. At the top of your account, select Help.
3. Choose QuickBooks Desktop Help/Contact Us.
4. Click on Contact Us.
5. Please give a brief explanation of your concern, then press Continue.
6. Log into your Intuit account. Select Continue, then Continue with my account.
7. A single-use code will be sent to your email. Type in your code and click Continue.
8. Choose if you want to Chat with us or Have us call you.

Please know that our QBDT Premier Plus support team is available Mondays to Fridays from 6 am to 6 pm.

Additionally, the information in this material can assist in commencing your QBDT: Get Started with Customer Transaction Workflows in QuickBooks Desktop.

Let me know if there's anything else we can assist you with your subscription or any QBDT-related questions, Austin. Just leave a comment below. The Community will address them in no time.

@Austin37 

As I know there is no policy for a sales person to offer discount or cashback. Their billing system is very rigid. I would recommend to cancel your renewal. Then renew your license via partner and get $100 cashback.

I want to provide a new credit card number to replace my previous card which was hacked and closed out. 

@Whume1301 

QuickBooks Online or QuickBooks Desktop?

Your proactive approach in replacing your hacked and closed credit card with a new one is commendable, Whume. Taking quick action to secure your financial information demonstrates your commitment to protecting your personal and financial security. I'm here to help you update your credit card information and maintain the highest level of protection for your accounts. Ensuring uninterrupted service is my top priority, and I am committed to making this process as smooth and hassle-free as possible.

Beforehand, could you please specify which QuickBooks product you're currently using? Are you utilizing the QuickBooks Desktop version or QuickBooks Online (QBO)? If you have QBO, refer to the steps below on how you can change your payment method:

1. Sign in to QuickBooks Online.
2. Choose Settings, then select Subscriptions and billing.
   
   
3. Go to Payment method and hit Edit.
4. After you save your changes, you can view the payment method on the Subscriptions and billing page.

Following these procedures enables you to update your payment method in QBO. On the other hand, if you're using QBDT, refer to the steps outlined below:

1. Sign in to camps.intuit.com. 
2. Find your subscription in the Product &Services list. 
3. Choose Details. 
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information. 
6. Click on Save and close. 
   
   

Please feel free to click the Reply button if you have further questions, Whume. I'm here to help and provide you with the information you need. Whether you have inquiries about your account, require clarification on a specific topic, or need guidance on a particular process. Your concerns are important, and I want to ensure you have all the support necessary to navigate any issues you may encounter. Take care, and have a great day ahead.

It shows Reactivate Subscription in red on my home page. 

Hello there, Abeer. The Reactivate Subscription prompt indicates that your subscription has expired. Allow me to expand on this.

If you're using QuickBooks Online (QBO), you'll have to re-subscribe to continue using the program. If needed, you can also update your billing information to keep it current and up-to-date.

On the other hand, if you're using QuickBooks Desktop (QBDT) and encounter this error, it's possible that your software's subscription status needs to be verified or your payroll subscription requires revalidation.

To do so, log in to your CAMPs to verify the status of your subscriptions. If it's active and the prompt persists, let's now revalidate your payroll subscription. Before doing so, ensure your QuickBooks Desktop software is updated to the latest release.

Here's how:

1. Go to Employees and select My Payroll Service.
2. ChooseManage Service Key.
3. Click View and take note of the Service Key and Disk Delivery Key numbers. Then click OK.
4. Select Add and enter the Service key in the field.
5. Click Next and follow the on-screen steps.
6. When the Payroll Update message appears, select OK.
7. Verify the Service Status shows Active and then select OK.

For more information please refer to this article: Get started with QuickBooks Desktop Payroll.

Additionally, you can check our self-help articles to get answers to your QuickBooks concerns.

Let us know if you have other concerns about QuickBooks. We're here to help you in any way we can.

@Abeer Alhayek 

QB Desktop or QB Online?