cancel
Showing results for 
Search instead for 
Did you mean: 
POQUFL
Level 1

Subscription

I have QB Enterprise 2022, sold the business over a year ago and I don't have any need for it, the program I think is great but paying $130.00 a month for something I don't need is not a good idea.

The program is one of the best I have ever used (over 20 years) except when you have to call tech support, at least now when you call they do speak English but in general Tech support is probably one of the worst I have ever encounter. 

The last 3 time I had to call I ask the question if I cancel QB Enterprise can I access the information later on (not modify the files just look at the info), a year or two or five if I need to, specially if I ever get audit by the IRS. 

Typical of tech support I have gotten 3 different answers, "no you wont be able to access any data after cancelling QB", "you will only be able to access your data for 6 month after cancelling"  and the last one was "yes you can access your data any time you need after you cancel" 

Can someone tell me what the correct answer is?

I have QB Enterprise 2022, sold the business over a year ago and I don't have any need for it, the program I think is great but paying $130.00 a month for something I don't need is not a good idea.

The program is one of the best I have ever used (over 20 years) except when you have to call tech support, at least now when you call they do speak English but in general Tech support is probably one of the worst I have ever encounter. 

The last 3 time I had to call I ask the question if I cancel QB Enterprise can I access the information later on (not modify the files just look at the info), a year or two or five if I need to, especially if I ever get audit by the IRS. 

Typical of tech support I have gotten 3 different answers, "no you won't be able to access any data after cancelling QB", "you will only be able to access your data for 6 month after cancelling"  and the last one was "yes you can access your data any time you need after you cancel" 

Can someone tell me what the correct answer is?

4 Comments 4
Fiat Lux - ASIA
Level 15

Subscription

Once you cancel your subscription, you won't be able to run QuickBooks program anymore but you will still have the company file as archive. You can utilize the trial version for QBD Enterprise to open your file later. As an additional option, utilize the QBO Accountant account for free and convert your data from QBD, 

Jovychris_A
Moderator

Subscription

I can share some insights of what will happen to your QuickBooks Desktop company file after over a year ago, @POQUFL.

 

Fiat Lux - ASIA is correct. In addition to that, if you're using the stand-alone license (3 years), yes. You can still access the file even if you won't resubscribe to the product. It only means that you can only use the software for manual tracking and keeping your company data. However, you'll be unable to continue receiving the security updates and online services, such as the following:

 

  • QuickBooks Desktop Payroll Services
  • Live Support
  • Online Backup
  • Online Banking

 

On the other hand, this is a different scenario if you're using the Pro Plus (annual) version, you will no longer be able to use or access your QBDT account. Your company file will remain on your computer, but you'll need to reactivate the service to open or view the data.

 

Additionally, you can check out this resource that provides detailed information about QuickBooks Desktop cancelation policies: QuickBooks Desktop cancelation policies.

 

Furthermore, it's good that you saved a company back up file before you cancel your QuickBooks Desktop Enterprise subscription. In that case, you can present a QBB company file to restore on an active subscription during an audit. You can check the file types and extensions used by QuickBooks Desktop article for more details.

 

Please comment to this thread if you have more questions or concerns about your company file data. I'll get back to you as soon as possible. Stay safe and have a great day.

POQUFL
Level 1

Subscription

What I have is QB Enterprise Silver edition.  Any insights on that?

Fiat Lux - ASIA
Level 15

Subscription

@POQUFL 

Any other concern?

Need to get in touch?

Contact us