Suddenly unable to download transactions

Hi eljst,

Thank you for bringing up the issue with your online banking connection to your AMEX account.

I appreciate your efforts to reboot and repair your QuickBooks. At this stage, I suggest reaching out to our QB for Mac team, as they have additional tools to further investigate the issue with your online banking connection.

1. Follow this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us
2. Choose QuickBooks for Mac in the drop list and click Continue.
3. Enter a summary of the issue and click Continue.
4. Review your contact details and click Get a call.

Please don't hesitate to go back to this thread if you have other questions in mind. Take care and have a good one!

@eljst 

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Have you tried restarting your computer? I know, I know, it's super obvious, but just in case you haven't.

If restarting doesn't do the trick, try downloading and installing Chrome then setting it as your default browser. There are some banking signup web sites that only work in Chrome, so it's a good thing to try.

Same here. It all started for me after a message showed up that says something like, "your connection to Amex got an upgrade. Reconnect your accounts."  I got the same message for my Citi cards. They work fine after reconnecting. Amex (2 cards) aren't. Assuming this is an issue between QB Online and Amex connections, as it only started after one of the parties to the connection made changes.   

Welcome to the thread, TQ_Miami. Thanks for bringing this concern to our attention.

We have received reports from other users having the same issue about Amex bank connection in QuickBooks Online (QBO). And our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Customer Care Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's a great resource about the best practices when reconciling: Reconcile an account in QuickBooks Online.

Don't hesitate to let me know if there's anything else I can do to help with your bank connection issue. I'm always here to assist. Have a nice day.

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