support

Hi,

    How does one get Quickbooks support to give support??

    I have used QB over 10 years. I updated to Pro Plus a couple of months ago and since then I cant get bank feeds to work. It is year end and I need to get it working pronto.  I spoke to Claire, a technician, last week and she said I needed a "level 2" technician who could only call me, I couldn't call them. We established an appointment for yesterday at 3 pm for the level 2 call but no one from QB called all afternoon. Consequently, I called QB back this morning and spoke to Bern. She put me on hold until a level 2 was ready but I was cut off after 35 minutes. Bern did not call me back so I called QB back and spoke to John. John put me on hold but I was cut off after 15 minutes. John did not call me back.  I called back a third time and spoke to Rike. I explained that I had been cut off two times after long waits. After 45 minutes on the phone Rike promised that her supervisor (apparently the same as level 2?) would call me back in an hour. If she didn't call in an hour, I should respond to the email Rike's was sending me and she would make other arrangements. Rike's supervisor never called and Rike never sent the email. I called back again and spoke to Arteuses. He assured me that if I gave him my phone number, he would have a level 2 call me in five minutes. No level 2 called back. I then called again and spoke to Robby. Robby asked to share my screen.  He then said that my case had been closed. How could the case be closed when I never spoke with anyone at level 2. When I asked him who closed the case, he disconnected the phone call and then signed off the share screen. Robby did not call back either.   

    I wasted several hours and my QB still does not work.

    So how do I get the support I need?