SUSPENDED QB ONLINE ACCOUNT iOS PAYMENT TO INTUIT CANT BE VERIFIED

joe-tiptopvi-com · ‎January 20, 2022

I have a subscription through the Apple App store for QB Online for about 2 years. I just recently updated my credit card information at the Apple App store. Since then, over 3 weeks now Intuit has suspended my account. I talked to iOS and they say, that the payment for my subscription was sent to Intuit. Intuit says that there is no way for them to confirm my payment from apple. Meanwhile, I cant use the QB Online. Will this issue correct itself during the next billing cycle? I need to know if anybody knows the answer or a solution because QB customer support is useless on the matter and issue and has not resolved the problem or done anything that worked thus far even after hours on the phone with them and many many calls.

DebSheenD · ‎January 20, 2022

Hello, joe-tiptopvi-com.

I'm here to guide you on how you can get the support you need about your account in the Apple App store for QuickBooks Online (QBO).

Since you've purchased a QBO account from the App Store, I recommend contacting their support to further investigate and to check on billing status.

Make sure the Credit Card information is accurate so that the next billing cycle is not a problem.

In addition, I've also added this article if you need help in canceling your account in QBO.

Please let me know how else I can assist you with your QuickBooks subscription. I'm always here to help. Have a good one!

joe-tiptopvi-com · ‎January 21, 2022

Thank you for reaching out. First of all I have already consulted with a senior Apple App tech advisor along with a senior QB Online customer service representative; as a matter of fact, I conferenced both the Apple tech and QB tech on the same phone call so that they could collectively work together. This because I was getting a runaround from both sides pointing fingers at the other as the source of the problem. Anyway and in conclusion, Apple confirmed with Intuit that my payment form the iOS App system was in fact sent to Intuit. We identified the problem as, in a nutshell, iOS payments are sent to Intuit as a "bulk payment" and Intuit currently has no means of determining which individual subscriptions have been paid in the bulk payment from Apple. Strange since that is Intuits primary business, "accounting".

The suggestion, "to cancel and renew the subscription through the iOS App store", is also not a viable solution to the problem, since the cancellation through Apple will not take effect until the next billing cycle on the iOS app system which could possibly be weeks away. This leaves the end user with a suspended account status until the subscribers next billing cycle on the Apple App store and when a refreshed payment or subscription status is transmitted to Intuit. This translates to the end user being left in the dark with NO access to their QB account until their next subscription billing cycle on the iOS system. Not good especially when the end user is trying to run a small business.

Possible Solution:

1. Intuit QB has to develop a method which allows the bulk payment data from Apple to be broken down into its individual components, each and every QB account that comprises the Apple bulk payment to Intuit. This function currently does not exist on Intuit's side. Hence, Intuit QB can't verify a specific subscribers payment status in between the subscribers billing cycle on the iOS system. The inability of Intuit to look at an Apple bulk payment from an QB individual account and be able to verify the payment data from this perspective is what is preventing Intuit from changing the subscription status of a subscriber that is billed through a third party like Apple.

2. Develop a mechanism where Intuit's third party payment and subscription databases are updated or verified at more frequent intervals than just the subscriber's current monthly or annual billing cycles.

I hope that Intuit takes my analysis of this issue and case as collective criticism, to rectify the problem expeditiously, since it is not unique to me and is common with many other third party subscribers.

At this point, the only solution that I see for me, is to wait for my next iOS billing cycle on January 24th when Apple's payment and subscription data is refreshed to Intuits databases.

Respectfully Submitted,

QB and QB Online User for Over 22 years

joe-tiptopvi-com · ‎January 22, 2022

UPDATE:

Had another long chat session with QB support and it resulted in nothing so my suspended account problem still persists. QB spent most of the time telling me that it is Apple's fault since I purchased the my QB Online subscription through the iOS App Store even despite QB having proof that Apple paid Intuit QB for my subscription.

The BOTTOM LINE is, if QB truly believes that it is Apple's problem, then make Apple fix it it, because Inuit is the one getting all of the negative blow back on this issue and its giving QB a bad name not Apple. Just saying.

joe-tiptopvi-com · ‎January 25, 2022

UPDATE:

Well, my annual subscription renewed itself yesterday January 24, 2022. I was told by QB and Apple that this event would most likely correct my suspended subscription. I regretfully and frustratingly report, that the renewal of my annual QB Online subscription through the Apple App Store yesterday, DID NOT rectify the persistent suspended account issue that I have been experiencing for the last 4 weeks. Now I am seeing RED with anger.

Now, I truly believe that this is an intentional ploy by Intuit to get subscribers to change their billing subscriptions from the Apple App Store to Intuit directly. This because QB customer support has stated that if I switch my payment agreement to Intuit directly my issue would be rectified immediately. This is what I call cyber extorsion.

I will contact QB customer support again when they open. This lack of resolution and urgency by QB of this situation is completely unacceptable.

Topics

Training

Community

Resources

SUSPENDED QB ONLINE ACCOUNT iOS PAYMENT TO INTUIT CANT BE VERIFIED