Tech support request

Hello there, Shakey_dude.

I appreciate for sharing the steps you’ve performed and letting us the result. Let’s run another one to help you access QuickBooks Online (QBO) app smoothly.

We’ll have to uninstall and reinstall the app to start on a clean slate. The process differs on the version you’re using.

For Windows desktop:

1. Click the Start menu to choose Settings and then select System.
2. On the left panel, tap Apps features and pick the QuickBooks app.
3. Then click the Uninstall button.

To reinstall, click here to get the download link. Make sure to follow the instructions to complete the process.

For Mac app:

1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
2. To completely remove it, go to Finder then choose Empty Trash.

To install:

1. Select the QuickBooks.dmg file in the downloads section.
2. Drag QuickBooks to the Applications folder.
3. From the Applications folder, launch the QuickBooks App and the program will load to the sign-on page.

If you’re using the mobile app, let me share the steps on how to get a fresh copy of the app.

For Android:

1. In your phone, open the Settings and select Storage to open the settings screen.
2. Click Other Apps to see a list of your installed apps.
3. Find the QuickBooks mobile application and tap its listing.
4. Then click Uninstall.

For iOS:

1. Go to Settings and select General.
2. Click iPhone Storage/iPad Storage.
3. At the bottom of the screen, pick the QuickBooks mobile application
4. Tap Delete App and then confirm the changes.

You can read through this article on how to download the online program: How to download the QuickBooks Online mobile app.

If none of these suggestions work, I recommend contacting our QBO Care Team. They have tools to help you access your company.

Additionally, the following resources provide a list of features you can in the QBO mobile app. From there, you'll learn the latest update for the desktop app version.

• QuickBooks Online Mac and Windows Desktop App update 
• Compare mobile app features 

Let me know in the comment section below if you still need help accessing your QuickBooks. I’ll be more than happy to assist further. Have a great week ahead.

I have uninstalled the app a total of 5 times. It does the same thing everytime it is installed. It will open, gather company information then I will get a notification saying quickbooks has stopped  operating.

I am using the same android device I have used for the last year.

Hello there, @Shakey_dude.

I want to make sure that you'll be able to use your QuickBooks Online(QBO) app.

If you're using the QBO WIndows app, unfortunately, this is already discontinued and we don't have support for this product anymore. However, if you are using the mobile app, I'd recommend you contact our support. That way, they will be able to check the cause of this unexpected behavior in your account.

Here's how:

1. You need to sign in to your QuickBooks Online company.
2. Click Help (?).
3. Choose an either tab to get started:
   • Get quick, personalized answers by clicking Assistant. If you decide you need further help, you can also choose to Talk to a human.
   • Search answers or related posts to QuickBooks Online knowledge base directly, or choose to Contact Us and select a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

Get back to me if I can be of more help with using your QBO app. I'm always here to help. Have a nice day.

Are you guys serious or just taking the piss. THAT DOESNT WORK. I HAVE SENT NUMEROUS MESSAGES, REPORTS AND NO ONE ANSWERS. This is presently the biggest load of swaddle. I have to come to other users for assistance.

Here is the proof of your technical live chat request. The same shi...all the time

Hi there, @Shakey_dude. I can see the urgency of getting this resolved.

To further isolate the issue, let's ensure the internet connection is stable. After that, you can try resetting the data to clear its cache. It helps restore the application to its default settings. 

Here's how:

For the mobile app interface: 

1. Go to the Hamburger icon.
2. Select Reset App Data.

For the settings on your Android devices:

1. Go to Settings.
2. Under App Manager, select your QuickBooks App.
3. Click Clear Cache.

For the settings on your IOS devices:

1. Go to Settings.
2. Under General, select Storage.
3. Select your QuickBooks app.
4. Click Offload App.

Once done, try to open the app again. Check to see if it works. However, if the issue persists, this time, I recommend contacting our Customer Care Team using a web browser on your computer. They can perform a screen-sharing session to look for the root cause of the issue and help you apply a permanent fix.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Leave a comment below if you have any other issues or concerns. I'll be here to help. Have a great day!