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Level 1

tenant rental income

every time i try to make an invoice for one of my tenants, no matter what amount i type in, for example "1800.00", in the invoice box, it automatically saves the amount to "-1800.00". i don't know why it automatically puts a negative sign, but all my tenants currently have an open balance of 0.00 because i do not know what that open balance is. does anyone have a solution to this?

QuickBooks Team

tenant rental income

A customer's open balance is the total amount of unpaid or outstanding invoices, wandamendoza.


A data issue might have also caused the negative balance when creating an invoice. Let me share these steps on how resolve common data issues in QuickBooks: 


  1. Go to the File menu, then select Utilities.
  2. Select Verify Data, then select OK to close all windows.

Then, proceed to rebuilding the data. Here's how:


  1. Go back to the File menu and click Utilities.
  2. Select Rebuild Data, then select OK to close all windows.
  3. QuickBooks will ask to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
    1. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then select OK.
    2. When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
  4. After the rebuild is finished, select OK.

Once done, create an invoice to check if the amount is no longer showing up negative. 


Please keep us posted if you still need help with this. The Community is always her to guide you. 

Level 1

tenant rental income

the steps that you have offered, i attempted yet it did not change the balance to not show up as a negative balance

QuickBooks Team

tenant rental income

Hello, wandamendoza. 


Since we've tried the basic troubleshooting steps, and you're still unable to perform any modifications to it. I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.


Before diving in, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT for MAC support.      


Here's how to contact our support team:  


  1. Sign in to your QuickBooks  company. Then click Help (?)
  2. Select Contact Us
  3. Enter your concern, then select Search
  4. Choose a way to connect with us. Call Us or Message Us.   


Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.          


Please let me know how the call goes. I want to ensure that everything is taken care of. I am always here to help. Take care!

Level 8

tenant rental income

Confirm your item is setup properly.

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