every time i try to make an invoice for one of my tenants, no matter what amount i type in, for example "1800.00", in the invoice box, it automatically saves the amount to "-1800.00". i don't know why it automatically puts a negative sign, but all my tenants currently have an open balance of 0.00 because i do not know what that open balance is. does anyone have a solution to this?
Since we've tried the basic troubleshooting steps, and you're still unable to perform any modifications to it. I recommend reaching out to our customer support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.
Before diving in, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT for MAC support.
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