Thank you for posting here in the Community, @bthaxton72.
I can share some clarifications about requesting a callback in QuickBooks Online (QBO).
The availability of the option will depend on the support hours of your QuickBooks product. For QBO, you can contact them during these hours: 6:00 AM-6:00 PM Monday-Friday, 6:00 AM-3:00 PM Saturday.
To stay up-to-date, I suggest you check out the Support hours and types article. It contains the information you need about getting in touch with a support representative.
If you're still unable to make it work, then I suggest performing some troubleshooting steps to help isolate and fix the issue. Please proceed with logging into your account through an incognito window.
It'll allow you to open QuickBooks without using cookies. You can use the keyboard shortcuts below to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works fine, I suggest you proceed with clearing the cache. It's possible that the browser you're using is loaded with too much data and may cause issues when using QuickBooks. However, if the issue persists, I suggest using other supported browsers.
Please also know that the Community is another available source for support other than phone or chat. We also have other users or members of the forum that can step in and share their recommendations.
I've included an article you can use to determine the options available in contacting QuickBooks Support:
Contact Support
Please know that I'll be here if you need assistance with anything else. Have a great day.
