The search system worked perfectly a week ago. Why does it now drop letters from my search query and give me (for example) 22 results that are the same single document?

There are no open cases similar to yours after I've checked our records, Thomas-advantage.

You may be experiencing some browser hiccups. Let me help you resolve this. We'll start with opening your account through a private browser. It's the best place to identify web issues. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N a
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can use the search system without any issues using the private browsing session, go back to your regular browser and clear its cache to refresh the program.

On the other hand, you can use a different browser to narrow down the issue. 

I'll include this article to help you learn more about our search system: Search for transactions.

If there's anything else that you need, don't hesitate to leave a comment below. We'll be around to help you.

I got help with this over the phone with IT. The initial problem was that the Quickbooks Online search no longer defaults to "all transactions -> reference no." but uses the category from the most recent search instead. When I went to change the category in advanced search I mistakenly set it to "all transaction lines" which produced the 22 results from the same estimate.