There are no open cases similar to yours after I've checked our records, Thomas-advantage.

You may be experiencing some browser hiccups. Let me help you resolve this. We'll start with opening your account through a private browser. It's the best place to identify web issues. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N a
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can use the search system without any issues using the private browsing session, go back to your regular browser and clear its cache to refresh the program.

On the other hand, you can use a different browser to narrow down the issue. 

I'll include this article to help you learn more about our search system: Search for transactions.

If there's anything else that you need, don't hesitate to leave a comment below. We'll be around to help you.