The Square App is not Disconnecting from QBO no matter how many times I try, and if I try to Launch it gives me an error message. Is there a fix for this?

We want this fixed as much as you do, Rarebloomshop. I can share a few steps that you can perform to resolve the issue.

You may be experiencing some web issues. We'll start with logging into your account through a private browser to resolve your concern. It's the best place to isolate browser hiccups. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can disconnect the Square app using the private browsing session, go back to your regular browser and clear its cache to refresh the program. It's advisable to delete them to prevent and fix issues like this.

Also, you can use a different browser to narrow down the issue. 

Let me add this reference to help you manage your apps: Disconnect an app and change subscription.

Feel free to let us know if you have other questions. We'll be around to address them. Take care!

Well based off your team’s progress, it certainly doesn’t seem like you want it fixed as much as we do, otherwise it’d be working correctly as of now. 

I’ve been through all of the steps you described numerous times at this point, to no avail. 

This is ridiculously unacceptable.

I’d also feel the same when faced with this kind of situation, rarebloomshop. 

I appreciate you following the steps provided by my colleague @Kristine Mae. Rest assured topass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible. 

Quickbooks Community Team will be happy to update this thread and let everyone know so that you can get back to business.

Aside from that, to receive resolution updates I recommend getting in touch with our Support Team and have you added to the list of affected users.

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Our support hours are Monday until Friday from 6 AM to 6 PM PT. In case, you're unable to get into your product, we can still help. You can use this link: Contact Us.

In addition, feel free to read this article to learn more about how to manage your subscriptions and apps in QuickBooks Online: Disconnect an app and change subscription.

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Wishing you a wonderful week ahead.

Hello, I'm having the same exact problem. Did you ever find a solution or get this fixed? Quickbooks support couldn't do anything for me besides adding my incident to a current case of the problem.

Thanks for chiming in on this thread, @blossombird. I'm here to help you disconnect your Square app from QuickBooks Online (QBO). 

In QBO, you can disconnect the Square app by going to your Apps page: 

1. From the left navigation panel, go to Apps. 
2. Click the My Apps tab.
3. Find the connected Square app.
4. Click the Action drop-down menu, then select Disconnect.
5. Proceed with the disconnection process.

You can find out more information about the process here: Disconnect an app and change subscription. 

If the issue persists, I'd suggest contacting our Customer Care Team. I understand you've already reached out to them. However, it would be best to contact them again. They have the tools to look into your account and check what caused this issue and re-escalate it if needed.

In addition, you can also seek self-help video tutorials on our video tutorials for QuickBooks Online to help you get your QuickBooks tasks done in no time.

If you have any other concerns or questions about managing your apps in QBO, please let me know your reply. I'll be around to assist you. Keep safe!