the system does not allow to process customer or supplier invoices, does anyone know what is happening because we are losing a lot of money

I got you covered today, Rasov2022.

Let's make sure you're able to process customer invoice successfully.

Web-based platforms like QuickBooks Online (QBO) gather cache files for faster browsing. However, too much of these can cause behavior like the one you're experiencing.

To check if this is a browser-related issue, try accessing a private browser (incognito). Here are some of the keyboard shortcuts for your reference:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

Now, try processing a sample invoice to see if it works. If it does, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

You might also want to run the Invoice List report to review all the invoices made in your account. From there you can click each of the invoices and manually edit them one at a time.

Here's how:

1. Go to Reports.
2. Enter the Invoice List in the search field.
   
3. Customize the filter if necessary.
4. Click Run report.
   

Also, I have articles here about managing reports in QuickBooks Online (QBO) for your reference:

• Customize and modify columns on reports
• Run reports in QuickBooks Online

If there's anything else that I can help you with managing invoice, please let me know in the comment section down below. Have a nice day.

If invoices aren’t getting to their intended recipients, they’re not going to get paid. And if you’re using net 30 payment terms with your customers—and you don’t receive automatic confirmations of receipt—then it may be a month or more before you even realize that the invoice is missing. This can significantly impact cash flow, not to mention force you to start the invoicing process all over again.

www.MyAARPMedicare.com