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akothhellen826
Level 1

Training

I have issues accessing my training and exams. i have sought help twice. the directions given were helpful in narrowing down the problem though not solving it.

In my initial effort to login to quick books training I signed up for quick books essentials free trial. A month has elapsed so whenever I log in I am redirected to billing for me to subscribe for the product. This however is not my intention. I would like to access training and exam. How do I navigate past the subscription requirement?

3 Comments 3
MaryAnn_E
QuickBooks Team

Training

Hi there, @ akothhellen826.

 

 

 I can help you cancel the subscription for the essential version of QBO. Afterward, let's make sure you’ll be able to access the exam and training.

 

Below are the things to follow unsubscribing you currently have. This way, you'll not be charged for the subscription if you have a paid status:

 

1. Go to the Gear icon.

2. Click Account and Settings under Your Company.

3. Select Billing & Subscription.

4. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).

5. Hit Continue to Cancel. Then, click Cancel one more time to verify the cancellation. 

 

Once done, let's sign up for QuickBooks Online Accountant (QBOA). Click here and follow the steps below to sign up, depends if you have an intuit account already or don't have yet. In your case, you can follow the first set of steps:

 

With Intuit account:

1. On the sign-up page, select Sign in.

2. Enter your Intuit account credentials.

3. Then, select Sign in

4. Select Create Firm, then fill up the required details.

5. Select Finish to proceed to your QuickBooks Online Accountant.

 

Lastly, you can check out these articles. We'll be getting further information about accessing the certification courses in QBOA:

 

 

I'm only a post away if you need me. It's my priority that you're able to access these courses and exams. Take care! 

 

akothhellen826
Level 1

Training

HI. The steps outlined have not been helpful because I am not able to cancel trial since it is expired. I cannot cancel paid subscription either because there is none. The only active button is SUBSCRIBE. Kindly assist.

MarsStephanieL
QuickBooks Team

Training

Hi there, @akothhellen826.

 

There's no need for you to subscribe to take the recertification. You can sign up in QuickBooks Accountant version for free. There you can access the recertification exam.

 

After signing up for QuickBooks Accountant version, you can follow the steps below to take the recertification exam.

 

  1. Go to the Hamburger icon and select the ProAdvisor menu.
  2. Select the Training tab.
  3. From there you can choose if you want to take the QBO certification with 8 modules or take the QBO Advance certification with 10 modules.

Here's how it looks like.

 

recertification.jpg

 

For more information about the this program, you can check out this link: https://intuit.me/2WnV64c.

 

I'll be here if you need anything else. Stay safe.

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