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Gerr
Level 1

Trying to activate Quickbooks but will not let me enter complete Email address.

 
3 Comments 3
Mich_S
QuickBooks Team

Trying to activate Quickbooks but will not let me enter complete Email address.

Hello there, Gerr.

 

The investigation associated with your concern has already been closed and resolved. Since you're still experiencing issues in activating QuickBooks, I recommend you contact our Customer Support Team. This way, we can take a look into further details as to what happened and how we can fix it.

 

In the meantime, you can review these helpful articles:

 

 

Just reply to the thread if you have further questions. Have a good one!

Davenlani
Level 1

Trying to activate Quickbooks but will not let me enter complete Email address.

I’m having the exact same issue. Cleared all fields twice and tried to re-enter. Cannot enter an email in the address line and therefore can’t complete activation because it’s a required entry. Who has the solution? 

Rasa-LilaM
QuickBooks Team

Trying to activate Quickbooks but will not let me enter complete Email address.

Thanks for following this thread, Davenlani.


I appreciate all your efforts in trying to resolve the activation issue. I want to ensure you’ll be able to activate QuickBooks seamlessly.


We’ll have to perform some troubleshooting steps to identify why can’t enter an email in the address line. This process requires us to access your company file.


We aim to protect the security of our customers’ information. Thus, I recommend contacting our Technical Support Team. They have tools like screen-sharing that will help check the root cause and find a permanent solution to this issue.

 

  1. Press the Help icon at the top menu bar to choose QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to select Contact us.
  3. Navigate to the Tell us more about your question section to enter the issue or topic in the field box.
  4. Click the Search menu to display the Get Phone Number or Start a Message button.

To help with your future tasks, let me share the link to our self-help articles. These resources contain topics about taxes, payroll, banking, suppliers, customers, etc: QuickBooks Desktop guide.


Don't hesitate to reach out to us if you have any concerns about QuickBooks. I’ll be glad to lend a helping hand. Enjoy the rest of the week.

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