You may be experiencing some browser-related issues, znarchitects.
There are times that these issues prevent us from completing our work on QuickBooks. Let's run some steps to fix this concern.
To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related concerns. You may use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the Balance column shows when printing the register, you may go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened page like QuickBooks.
You also have the option to switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
When you're ready to close your books and prevent unwanted changes, you can check this reference: Close your books in QuickBooks Online.
Let me know if I can be of help. Keep safe!
