Hello, @ethentic.
I've checked on our records and found that the investigation about this issue is still in progress. Rest assured that our engineers are now all hands on deck working together to get a resolution as quickly as possible.
In the meantime, you'd want to download it directly from your bank's website in a file that QBO supports, like a CSV file. Once completed, you can import it. Here's how:
- Go to the Gear icon.
- Choose Import Data.
- Select the Bank Data box.
- Click the Browse button.
- Locate your downloaded file, and click Next.
- Select the bank account, and click Next.
- Map the columns, and click Next.
- Select the transactions to import. and click Next.
- Click Let's go!.
Once completed, you can now start reviewing and categorizing your transactions. You can read through this article for more details: Manually upload transactions into QuickBooks Online.
Lastly, I'd recommend contacting our Customer Care Team so you'd be added on the affected users' list. Just provide your name, updated email, and this investigation number: INV-46124. Here's how:
- Go to the Help icon.
- Click Contact Us.
- Under What can we help you with?, enter your concern about showing Tax Registration No.
- Click Let's Talk.
- You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
- Select how you want to contact them and fill in the information.
Once updates are available, you'd received an email notification. In addition, I've added these articles to help resolved :
Don’t hesitate to leave a comment below if you have other questions about your PayPal transactions. I’m always here to help.
