This isn't normal, 01prairie.
I understand how important it is for you to have access to your account so you can complete your tasks.
May I ask if you're the account's primary administrator? Since in most cases, this error will appear if your access was disabled.
We're unable to pull up your account here in the Community for security purposes. I encourage you to contact our QuickBooks Online Support. They'll be able to access your account and look up the status of your case. Please use this link to reach them: Contact Us.
I've also added the following articles below for your reference:
If you're able to log in again, you can go to our Help Articles page for assistance with other tasks. This contains topics and discussions that will help you complete your responsibilities.
I appreciate your patience while we work on this. Please know that I will be available to help you with QuickBooks. Click the Reply button, and I'll come back to assist you further.