Unable to create new company file - Quickbooks Desktop

Which QB Desktop year version and Windows OS do you run?

QB Desktop Pro Plus 2022 and windows 10 pro

Another problem running QBD on Win 10 Pro 8(
Consider installing the trial version for QBD Enterprise to isolate the problem.

So you are saying I can't create a company on QBD while on Windows 10??? Surely not...right....

Thank you for posting here in QuickBooks Community. I appreciate you for performing some troubleshooting steps to get your new company files set up in QuickBooks, SlowMoDad.

It is important to know the necessary system requirements when starting to create a new company in QuickBooks Desktop. You can check out this article for more details about the system requirements for QuickBooks Desktop 2022: System requirements for QuickBooks Desktop 2022. Then, make sure your software has the latest release. This ensures you have the most recent fixes and security updates.

There are two ways to download the update. You can either perform the process within the software or download the patch through the website. Please refer to this article for further guidance: Update QuickBooks Desktop to the latest release. Then, run Quick Fix my program to shut down any open background processes QuickBooks uses. It'll run a quick repair on your program. Let me show you how: 

1. In the QuickBooks Tool Hub, select Program Problems.
2. Tap Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

If something went wrong during the QuickBooks install, it could cause problems when using it. Just run the QuickBooks Install Diagnostic Tool to fix common install issues. Here's how: 

1. Open the QuickBooks Tool Hub, then choose Installation Issues.
2. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
3. When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file. Then, Update your QuickBooks to the latest release again. This makes sure you have the most recent fixes and security updates.

Then, try creating a company file again. Here's an article you can refer to for more details about creating a QuickBooks Desktop company file.

Visit our QuickBooks Help Article page for more insight about running your business in your account.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.

This did nothing. Quickbooks can still open the existing company files without issue as before. But I can still not create a new company file.

Hello, SlowMoDad.

Since you're still unable to create a new company file, after running the troubleshooting steps above, I suggest reaching out to our Customer support team. A specialist will be able to look up your account securely and conduct further investigation via secured remote access session.

To reach them:  

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. In the Have a Question window, click Contact us at the bottom portion of the screen.
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Choose how to connect with the support. 

You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team.  

You can also visit QuickBooks Community in case you need some tips and related articles in the future. 

Please let me know if you have other QuickBooks concerns. I'll be around if you need any help.

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@SlowMoDad wrote:

So you are saying I can't create a company on QBD while on Windows 10??? Surely not...right....

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I would say, Win 10 Pro and Win 11 are prone to problems running a supported QBD version than Win 10 Home for the time being.

Did you ever resolve the issue? Running into the same problem. Quickbooks is garbage. Tried all the same things, stops at 10% trying to create a new company file then telling me to download the tool hub. Tried Quick Fix My Program of course that did NOT work. Then tried the QuickBooks Program Diagnostic Tool and still the same thing is happening when trying to create a new company file. Quickbooks has been getting worse and worse over the years unfortunately.

Thanks for joining the thread and sharing the steps you've performed to address the issue, @havrelm.3

I know how the ability to create or add a new company file impacts your business in QuickBooks. I'll share with you another step to finally fix the error message. 

We can reinstall the program again to refresh the application. Doing this won't affect your data at all. Here's how:

Before you start

• Download the installer for your version of QuickBooks.
• Have your license number handy. It should be on the original package. If you bought it online, it should be in the purchase confirmation email.

Then, follow these steps:

1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
2. Select Programs and Features or Uninstall a Program.
3. From the list of programs, choose the version of QuickBooks Desktop you want to remove.
4. Click Uninstall/Change, Remove, and then Next.  

When you’re done, install QuickBooks Desktop. When you install it again, QuickBooks will automatically install new folders and rename your old ones.

If this doesn't fix your issue, move to Solution 2 from this article: Manually uninstall QuickBooks and rename installation folders

If you're still getting the same results, I'd suggest contacting our customer support and they’ll help you repair the file.

Please let me know the result of the troubleshooting steps. I want to make sure you'll be taken care of. Keep safe.

@havrelm 

Can you open the sample file?