Hello, accountant51.
Thank you for reaching out to the community and letting us know about the unexpected behavior you've encountered in QuickBooks.
We haven't received any other reports of an issue, so it's likely that your browser may be causing the error. To verify this, we'll clear the browser's cache and cookies. Your browser stores these files to speed up websites, however can cause issues if not cleared regularly.
Clearing them is super easy and takes just a few moments. Choose the browser you use to access QuickBooks Online below to find the steps:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the issue persists, I'd suggest reaching out to our Phone Support Team to investigate this further.
Additionally, I've included this article for more information in managing your accounting team: Add and manage your accounting team in QuickBooks Online Accountant.
I'm only a few clicks away if you need assistance with your QuickBooks Online account. It's always my pleasure to help you out again.
