I am also unable to open QB Desktop version.  I am running QB on a Mac, and recently upgraded the OS to Sonoma 14.0.  Any ideas?  The color wheel just sits there spinning....

My vewrsion of QB is Desktop 2019

Hello, jdipasq. 

I'm sorry to hear that you're experiencing this issue with our platform. We want to work closely with you to get this resolved so that you can continue using our services without any interruptions. We understand how frustrating it can be to encounter difficulties while using our platform, and we're committed to providing you with the support you need to resolve this issue as quickly and efficiently as possible. 

After conducting a thorough investigation, I found that there is a known issue affecting customers who are trying to open QB Mac on the new Sonoma OS. This issue is causing a spinning wheel to appear, preventing customers from accessing the platform. Our team is aware of this problem and is currently working on a solution to fix it. We appreciate your patience and understanding during this time. Rest assured that we take this matter very seriously and will do everything we can to ensure you have the support you need to succeed.

I recommend contacting our Customer Support team to add your account to the list of affected users. This will ensure that you receive email updates on the case status and are notified once it has been resolved. To get in touch with us, you can either request a call or initiate a chat:

Here's how: 

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Select either chat with us or Have us call you.

Moreover, you can check this article on the compatibility with MacOS: Understand QuickBooks Desktop Compatibility with Beta Operating Systems.

Please let us know if you have any additional details about the issue that you think could be helpful. Our support team is available 24/7 to assist you with any questions or concerns you may have. Let's work together to find a solution to this problem so you can get back to using our platform seamlessly. Have a great day!

@jdipasq 

QBD 2019 is outdated. I believe they won't release any patches for QBD 2019 to run on Sonoma. You can buy a new license of QBD 2024 Mac Plus to upgrade your version. If you don't mind to use the trial version of QB Desktop 2021, you can use it for good as a workaround.

Quickbooks Pro 2021 - Windows 11

@4JT 

Any specific concern? Do you need to reinstall your QBD 2021 on Win 11 or else?

i am running windows  10  i would assume it is the quick books online version

Hi there, plmrfam. Welcome to the Community.

I would love to help you with this. However, I need more specific information so that I'll be able to understand and assist you further.

Can you tell me what kind of error you're experiencing when you utilize QuickBooks? Any additional details would allow me to provide a further explanation. A screenshot of the concern will also help us give you the best potential solution.

Please do not hesitate to send additional information or a screenshot to help clarify your problem more precisely. We'll be waiting for your response.