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Jimmywick
Level 1

Unable to open QuickBooks

I keep getting a fatal error message telling me I need to "turn windows features on or off in the control panel" or i should configure Microsoft Edge. After that QuickBooks Exit.

I need help finding out what to do.

4 Comments 4
Fiat Lux - ASIA
Level 15

Unable to open QuickBooks

Which QB Desktop year version do you have?

FritzF
Moderator

Unable to open QuickBooks

Hi there, @Jimmywick.

 

I can share information about fixing the issue you're getting when opening your QuickBooks Desktop (QBDT).

 

The steps to do a manual fix may differ depending on the Windows version that you're using. Before doing that, let's start by downloading the QuickBooks Tool Hub. This helps fix common errors when you install, or when you open it after you install QBDT.

 

Here's how:

 

  1. Close your QuickBooks.
  2. Download our QuickBooks Tool Hub
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install.
  5. When the install finishes, open the tool hub on your Windows desktop.
  6. Select Program Problems.
  7. Click Quick Fix my Program.
  8. Start QuickBooks Desktop and open your data file.

 

For more information about using the tool hub, check out this article: Fix QuickBooks Desktop install errors.

 

Once you’re able to open your QBDT, I recommend updating it to the latest release to avoid any issues in the future. This way, we can also ensure that your software is up to date. Visit this article for further guidance: Update QuickBooks Desktop to the latest release.

 

If the issue persists, let's proceed with the manual fix. Please refer to this article for the detailed steps on how to do it depending the Windows version that you're using: Manually fix Microsoft .NET Framework errors.

 

For more tips and other resources, I recommend visiting our website for future reference: Self-help articles.

 

Know that you can always get back to me if you have additional questions about this or anything else. I'm more than happy to answer them. Stay safe.

Jimmywick
Level 1

Unable to open QuickBooks

QuickBooks Desktop Enterprise 2019 Version

AdrianG001
Level 4

Unable to open QuickBooks

Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon. Important: Don't release the Ctrl key until you see the "No Company Open" window unless QuickBooks freezes or gives you an error. Select a company file, then choose Open. If you`re using QuickBooks Cloud then update your QB desktop app or get your windows updates installed in a timely manner from your service provider.

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