Thanks for getting in touch with the Community, Carolexx.
Since your transactions are going into the Uncategorized Income account when you've already assigned a category to them, I'd recommend initially checking for data damage. This type of damage has been known to cause this to occur for other customers.
Here's how to check:
- In your top menu bar, go to File, Utilities, then Rebuild Data.
- On the QuickBooks Information window, click OK and follow your on-screen steps to save a backup.
- Let the utility repair your file. It may take some time, and QuickBooks may seem stuck, but as long as you can move the cursor on your screen, the tool is working properly.
- When it finishes, hit OK.
- Return to your top menu bar and go to File, Utilities, then Verify Data.
- Let the utility check your file for data issues.
- If QuickBooks doesn't find any problems, click OK. This indicates that there's presently no data damage in the company file. In the event QuickBooks finds an issue with your file, select Rebuild Now.
If you're still having data issues after rebuilding the company file, try again. In the event your first rebuild took over 2 hours, you'll want to get in touch with our Customer Care team to look into it further with them.
If the second rebuild found no issues, you can move on to troubleshooting with our QuickBooks File Doctor.
Another possibility is if you're working with custom templates, they can sometimes break. Broken templates are known to cause categorized transactions to go into Uncategorized Income when data damage isn't present.
If you need to check, you can test for this by switching to your default template. You can also test it creating and using a new template. Once you've switched templates, see if the categorized transactions are still going into your Uncategorized Income account after saving them.
You'll also find many detailed resources about using QuickBooks in our help article archives.
If there's any additional questions, I'm just a post away. Have an awesome Wednesday!
