When sending invoices from QBO, they aren't always being delivered. After doing research online it appears that QBO is suppressing the reality of this situation. Plain and simple, this is a MAJOR Quickbooks problem. Not a problem of their users like me that are trying to send invoices to customers, and it's not an issue on our customer's end either...please QB support and engineering don't use that as an excuse.
I've found a lot of communication surrounding this issue, and it's an issue on Quickbooks hands. I use QBO myself, and when I use the ability to send an invoice to a customer from QBO I expect and rely on it to work. I have QBO set up to copy myself on the invoice being sent, my business partner, and my office manager. Sometimes I don't receive a copy of the email with the invoice attached, sometimes my business partner doesn't, sometimes my office manager doesn't, and after talking with customers, they are are also not receiving invoices.
***A notice should be sent to all QBO users that this issue exists and a timeline provided of when this will be resolved.
Invoices to customers = accounts receivables that need to be paid as cash flow is paramount in any business. Cash is king, and QBO support & engineering need to realize that and get with it. If anything needs to be prioritized to be resolved it would be this issue.
How is this not on the front page of Quickbooks Community/Support? How are QBO users like myself not notified of this issue? When COVID-19 hit, you could turn on any news station where that was in the forefront of discussions. This certainly isn't COVID-19 with peoples health and lives at stake, but it does, is, and will continue to have a major impact on people's livelihoods that rely on QBO to send customers invoices so that they can be paid for their services so that they can pay themselves and their employees and in turn provide for themselves and their families. THIS IS NO SMALL ISSUE!
