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LIC5371
Level 2

Updates for Payroll and New Features

I'm trying to update the Employees/Get Payroll Updates.  I keep getting the message:

                            Error 15276 One of the files being updated was being used and could not be replaced so the payroll update did not complete successfully.

I tried all the suggestions except reloading Quickbooks, which I kind of think won't work because I have a back quickbooks, same version, on my home computer and get the same message.  I rebuilt, verified, etc.  Did the Quickfix,

I also went to Quickbooks update and saw I had the same error message for New Features.  I reset the update and downloaded, then got the same message.  Frustrated!!!

I'm using Enterprise 23 Desktop.  I tried to use the "upgrade Quickbooks", but I get a message (on both computers) that I don't have enough storage which is baloney, over half my disk is empty.

1 Comment 1
Nicole_N
QuickBooks Team

Updates for Payroll and New Features

I'd also feel frustrated when I've exhausted all my options trying to get things done only to end up with no resolution, @LIC5371. I know that running into persistent obstacles can take up valuable time and energy, so let me route you in the right direction to find a solution that gets things back on track for you.

 

You mentioned encountering Error 15276 during your payroll update. This error often occurs when a file is locked, or damaged during the update process. 


Since you're able to exhaust all the possible troubleshooting steps with no resolution, I highly recommend reaching out to our QuickBooks Desktop Payroll Support team. They can further investigate the error and assist in resolving it effectively. Here's how you can contact them:

 

They can be reached while using QuickBooks. Here's how:
 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Please enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.
     

Be sure to review their support hours so you'll know when agents are available. If you cannot reach out to Intuit through your books, you can get in touch through our website.

 

Additionally, you can refer to the links below for more solutions and potential causes of unexpected behavior in QuickBooks Desktop:

 

 

I'll hear you out if you have additional questions in mind when getting payroll updates in QuickBooks. Simply leave a reply below and I'll make sure to provide the necessary help.

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