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kimbre623
Level 3

URGENT Mapping 1099 window bugged

I am having trouble with the 1099 mapping window. It will not let me choose the correct box. See attached screen shots: one with my bug and one showing how it should look. I have installed all updates. 

 

Anyone else having this issue?

1 Comment 1
Tori B
QuickBooks Team

URGENT Mapping 1099 window bugged

Hey there, @kimbre623.

 

Thanks for reaching out to the QuickBooks Community and sharing your screenshot. This is a big help to clarify what you're seeing. I appreciate that you took the time to install the updates as well. 

 

In QuickBooks Desktop, the "Apply payments to this 1099 box" column should normally display its header text. Since the column itself is visible but the header is blank and not allowing you to choose the correct box, this points to a display/rendering issue within the 1099 wizard. 

 

This can happen after updates when the 1099 components don't fully refresh. To resolve this issue, let's try some basic troubleshooting steps.

 

Let's first start by resetting the updates:

 

  1. Go to the Help menu. Click on Update QuickBooks Desktop
  2. Select Reset Updates, then tap on Get Updates
  3. Close QuickBooks once the update has installed.
  4. Restart your computer. 
  5. Now we can return to Vendors>1099 Forms>Map Vendor Payments Accounts.

 

If the issue persist after that, running the Quick Fix My Program from the QuickBooks Tool Hub should get things back in order. 

 

That should do trick. However, if for any reason you're still having problems with the 1099 wizard, I recommend reaching out to our Technical Support Team. Our agents can review your account in a secure environment and investigate this matter further. 

 

Please don't hesitate to let me know if you have any additional questions or concerns. Take care! 

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