It looks like the company file that you're opening wasn't saved locally, mccannb2002.
Saving QuickBooks using your USB drive isn't advisable. There's a possibility that auto-updates in QuickBooks may not apply. You'll want to make sure to save your company file in your local folder. Then, that's the time you can create a back using your External drive.
However, if you've already done what is required and you're still getting the error, I suggest reaching out to our support team to help you verify why you're getting this error. They have the tools to pull up your account in a secure environment.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us:
- Start messaging with a support expert.
- Get a callback from the next available expert.
Please read this article so you can restore a back up in QuickBooks Desktop for Mac: Restore Your Back Up Company File In QuickBooks Desktop For Mac.
For reference, you'll want to convert QuickBooks for Mac file to Windows.
Stay in touch with me if you have other questions. I'm always here to help.
