Hi there, mdm53.
You may be experiencing a browser-related issue. There are instances that an issue like this can be fixed by running some troubleshooting steps.
To start with, let's open QuickBooks in a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we can go back to a different browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
I've also added this article for more information about recurring transactions: Create Recurring Transactions in QuickBooks Online.
Feel free to get back to me if there's anything that I can help with. Keep safe!