vehicle mileage being tracked on deactivated vehicle

Good day, wahanner.

Deleting a vehicle in QuickBooks is currently unavailable. However, we can deactivate it, as long as it's not the primary vehicle.

Here's how:

1. Go to the Mileage menu.
2. Click on the Vehicle icon.
3. Find the vehicle you want to deactivate.
4. Select Deactivate.

After you deactivate it, it will appear in the Vehicles no longer in use menu. You can also reactivate it by clicking on the Activate button in the vehicle section.

You can read this article to help you record your business miles in QuickBooks: Automatically track mileage in QuickBooks Online.

If you have any additional questions about tracking mileage, kindly reply to this thread. I'm always around to help. Have a wonderful day!

 

as stated in my question, ALL of this has already been done... and then double checked and triple checked. 

But it does not work, trips are STILL being recorded under the deactivated vehicle (it has been deactivated for over a year now.) 

That is why I am suggesting for QB to create a change in their software that allows for a full deletion of this vehicle... rather than a deactivation that has proven to not work.

Welcome again to the Community, wahanner.

I understand how helpful it is to delete a vehicle. For now, we suggest submitting feedback directly to our software engineers. 

Follow these steps in submitting feedback:

1. Open your QuickBooks Online account.
2. Go to the Gear icon and select Feedback.
3. Type in your suggestion and click Next.

You may also want to read this article for future help: Set up mileage tracking and vehicles in QuickBooks Online

Please don't hesitate to contact us again if you have any further concerns about tracking mileage. I'd be happy to help you. Have a great day!

Yes, my question is: How do I prevent a deactivated vehicle from getting auto-tracked and auto categorized by a rule on a completed trip?

And instead assure that the trip is categorized by a rule utilizing my listed primary vehicle instead?

HI there, @wahanner.

Thanks for following up with us. I appreciate you for letting us know you have spent time going back through all of the rules and making sure they're all assigned to the new primary vehicle. I'm determined to ensure your trips are tracked under the new one.

I know this isn't ideal, however, I suggest deleting and recreating them. Then, keep the Apply to Past Trips option turned off.

Here's how to delete:

1. Go to the Mileage menu.
2. Click the drop-down button next to Add trip and choose Manage Mileage Rules.
3. Select the rule you want to delete.
4. Click Delete.

Then, follow these steps to recreate them;

1. From the Manage mileage rules window, click Add mileage rule.
2. Pick the starting and end point.
3. Choose Business or Personal.
4. Add purpose and select your new primary vehicle.
5. Make sure the Apply to Past Trips option turned off.
   
6. Hit Save.

I've included a couple of detailed resources about using our mobile application that may come in handy moving forward:

• Automatically Track Mileage
• Fix Mileage Tracking Issue

Drop me a comment below on how these steps turn out or if you have any other questions about tracking mileage. I'll be happy to help you some more. Take care always!

I would think this issue would be brought up more often for people that have created rules and then activated a new vehicle and made that their primary vehicle, I am sure I am not the only one that this happened to. 

I have over 50 rules in place... with close to 15 locations utilized. Even though it is tedious, it is more time-efficient to go back in and edit all of my incorrect trips, then it is to delete all of my rules and re-create them. Especially not knowing if that would even fix the issue...