cancel
Showing results for 
Search instead for 
Did you mean: 
Yaniina
Level 1

Warehouse manager

Hello all,

Could you help me with this issue:

 

We'd like to use  SO Fulfillment Worksheet and sync it with an android device.

We enter weight and dimensions on the app, but they aren't shown up on the QB Desktop.

I added all available columns and fields.

I rebuilt data.

I reinstalled the app.

 

 

1 Comment 1
BettyJaneB
QuickBooks Team

Warehouse manager

Hi there, @Yaniina.

 

You've got me here to ensure that the changes you made for SO Fulfillment Worksheet will sync in QuickBooks Desktop.

 

I appreciate the actions that you've taken to get this matter sorted out. Let's perform some more steps to isolate this hurdle. We can start with updating QuickBooks to the latest release to ensure that the program is up to date.

 

To do that:

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  3. Select Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release.

After that, you can check if the information are now showing up in the program.

 

If not, I'd recommend disconnecting and reconnecting the QuickBooks Desktop mobile app in the system. Doing this can help refresh the data entered.

 

For more insights about utilizing the Sales Order Fulfillment Worksheet and fixing common app issues, please see these resources: 

Please keep me posted on how things turn out. I'll be around to assist if you need anything else. Keep safe!

Need to get in touch?

Contact us