Troubleshoot QuickBooks Desktop mobile app

Open the QuickBooks Desktop mobile app on your Android device or inventory barcode scanner and select your name from the list. Under My Picklist, you can view the picklists assigned to you. You can also access My Picklists from the dashboard.

If you don’t see any picklist, select the Sync icon at the top.

Once your device is successfully linked with the company file, you’ll be able to see the list of warehouse users when you open the app. To see users in My Picklists:

1. Check if your scanner is linked to your company file.
2. Select the Sync icon at the top of the My Picklists screen.
3. Add a new warehouse user.

For each item in the picklist, you can sort by Bin, Items, or Pick Status. To change the sort order, select the SORT BY icon (two arrows).

Scan the item’s barcode which takes you to the item’s detail information screen (if it’s the right item/barcode). Edit the quantity manually or keep tapping on the plus + icon to increase or the minus - icon to decrease the quantity of items to be picked.

You can also scan the barcode of each item until you arrive at the quantity you need to pick.

Damaged
Go to the detailed screen and select the note icon at the top right corner. On the Add a note screen, select Damaged from the drop-down and add a note if required.

Not Available
If an item isn’t available, select the item’s card to see its details. In the detailed screen, select Item not available on the bottom of the screen. You'll see an Add a Note screen with the default message filled in as Out of Stock. You can change or add to this note if desired.

Insufficient
If the quantity picked is less than the quantity assigned, you will be prompted to pick more pieces. Select Yes to continue picking. If you select No, the item will be marked as partially picked and you’ll be taken back to the main picklist screen. You can also select the Note icon on the top right of the item’s detailed screen. From the drop-down, choose Insufficient. Save the note before continuing to the next item.

If you need to pick the item from another bin, go to the Add a note screen, select Picked from another bin and make a note of the bin you picked the items from and the quantity.

To add/capture the serial numbers for the items picked: Go to the item’s detail page and add them by selecting Enter serial numbers. Enter them manually or by scanning the serial numbers directly.

To remove the serial numbers: Go to the item’s detail page and select View List. You can remove serial numbers by selecting the Remove icon then Confirm.

These numbers (example: 2/4 or 4/4) indicate the quantity picked over the quantity assigned.

Selecting Update sends your picking progress back to QuickBooks Desktop.

Selecting Complete confirms the items are picked by the picker.

When you select Complete but you have item/s that are either not available, not picked or partially picked, you arrive at a screen that calls out the discrepancies, in the quantities of items. You can select Go back if you wish to pick more items or select Continue to proceed with confirming the picklist completion.

1. Open the QuickBooks Desktop mobile app on your Android device or barcode scanner, then select your name.
2. Select Cycle Count, then select the desired counting task to work on.
3. Scan the items you are counting or tap on the item’s name to enter the quantity counted.
4. When you're done with that particular cycle count task, select Finish to complete the task for this cycle count and send the details back to the Cycle Count page in QuickBooks.

1. Long press the app icon.
2. You’ll see two options:
   • App Info
   • Uninstall
3. Drag the app to App info.
4. You’ll see the version number right next to the app name (QuickBooks Desktop mobile app).

You can also:

1. Select Settings.
2. Scroll down and tap the app’s image.
3. All apps downloaded will be listed.
4. Select QuickBooks Desktop Mobile app.
5. You’ll see the version number right next to the app name.

You will be notified if there’s an update available.

1. Go to the main picklist screen.
2. Select the navigation drawer icon on the top left and select Switch User. This brings you to a screen with the list of warehouse users that you can select from.